RMCtv : We are receiving large numbers of customer complaints for items that have been RFD scanned / Scanned to Route - but are not being delivered

[POSTMAN]

We are receiving large numbers of customer complaints for items that have been RFD scanned / Scanned to Route – generating a message to our customers to expect delivery that day – but the items are then not delivered on that day.

We understand that we are not clearing all of our walks every day currently – but want to remind you of the correct process to follow if this does happen to you!

HOPEFULLY AS QOFS IMPROVES WE WON'T HAVE A NEED TO DO THIS - HOWEVER IT'S VERY IMPORTANT WE DO SO IN THE EVENT OF ANY WORKPLAN FAILURES.


#We have the right amount of scans-but the wrong amount of time to do them in.

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[pieoftheday]

Some of us scan to core route and everything disappears from the pda, a couple of weeks ago we were scanning stuff as no answer and the pda was saying next delivery day was two days before Horizon anyone......

[A2B]

Scanned to core by 9am?

[ANDREW CROCOMBE]

That's not the bonus earning Tracked pkts by any chance ? Maybe we should scan letters too, just to show that we are not prioritising eh. Sounds like another bit on the PDA that we haven't been taught yet. One day after an 'agreement' and the offensive begins

[pieoftheday]

That's not the bonus earning Tracked pkts by any chance ? Maybe we should scan letters too, just to show that we are not prioritising eh. Sounds like another bit on the PDA that we haven't been taught yet. One day after an 'agreement' and the offensive begins

We had a delivery office manager a few years ago that told me all bar codes are to be scanned, including letters, when he walked away a line manager said, just ignore him, he hasnt a fxxkin clue

[gil]

Who cares anymore have a word with the senior management who come up with all these ideas

[Timetomoveon]

Scanned to core by 9am?

They haven’t got a clue about this job by 9am

[HTPostman]

Oh no, not those rogue RFD scanned / Scanned to Routers again!

[Flashman_]

Lots of these will be the agency staff who dont give a f**k, just as long as they get enough to pay for their flash new cars I see everyday blocking our vans in.

[kazardaimenu]

Oh boo hoo would get more delivered if everything bar specials was equal priority. Shouldn’t have to cut off and deliver T48.

[POP2022]

How can they be scanned by 9am if some staff only start at 9am? Also if further scans are required before clocking out then we will need to return to the delivery office even earlier

[ted_e_bear]

Lots of these will be the agency staff who dont give a f**k, just as long as they get enough to pay for their flash new cars I see everyday blocking our vans in.

Haha as RM think we're vastly overpaid and any idiot can do the job they best brace themselves for the future, I reckon the amount of f***s given will decrease proportionally to the amount of staff on the new s**t low paid contracts.

[fb1969]

I wonder how ASOS would read the Tracking for this item that they sent, or maybe they were using the same number on more than one item!

Thursday 13 July 2023
04:04 Item Received Jubilee MC

Wednesday 12 July 2023
15:28 Delivered by Lincoln DO
14:58 Delivered by Barrow In Furness DO
14:38 Delivered by Rainham ME DO
12:55 Delivered by Brighton DO
11:32 Delivered by Patchway DO
11:02 Delivered by East Kilbride DO
10:31 Delivered by Dronfield DO

08:55 Due to be delivered today by Barrow In Furness DO
08:51 Due to be delivered today by East Kilbride DO
08:02 Due to be delivered today by Lincoln DO
07:47 Due to be delivered today by Patchway DO
07:47 Due to be delivered today by East Kilbride DO
07:29 Due to be delivered today by Dronfield DO

07:27 Item Received Glasgow MC
05:29 Item Received Sheffield MC
05:27 Item Received Preston MC
05:27 Item Received Preston MC
04:53 Item Received Sheffield MC
04:35 Item Received Bristol MC
04:17 Item Received Medway MC

Tuesday 11 July 2023
23:49 Item Received National Parcel Hub
23:47 Item Received National Parcel Hub
20:36 Item Received Yorkshire Parcel Hub

[ted_e_bear]

I wonder how ASOS would read the Tracking for this item that they sent, or maybe they were using the same number on more than one item!

Thursday 13 July 2023
04:04 Item Received Jubilee MC

Wednesday 12 July 2023
15:28 Delivered by Lincoln DO
14:58 Delivered by Barrow In Furness DO
14:38 Delivered by Rainham ME DO
12:55 Delivered by Brighton DO
11:32 Delivered by Patchway DO
11:02 Delivered by East Kilbride DO
10:31 Delivered by Dronfield DO

08:55 Due to be delivered today by Barrow In Furness DO
08:51 Due to be delivered today by East Kilbride DO
08:02 Due to be delivered today by Lincoln DO
07:47 Due to be delivered today by Patchway DO
07:47 Due to be delivered today by East Kilbride DO
07:29 Due to be delivered today by Dronfield DO

07:27 Item Received Glasgow MC
05:29 Item Received Sheffield MC
05:27 Item Received Preston MC
05:27 Item Received Preston MC
04:53 Item Received Sheffield MC
04:35 Item Received Bristol MC
04:17 Item Received Medway MC

Tuesday 11 July 2023
23:49 Item Received National Parcel Hub
23:47 Item Received National Parcel Hub
20:36 Item Received Yorkshire Parcel Hub

Hmm perhaps revenue protection should investigate, that might explain why ASOS still use us if it's free

[fb1969]

Hmm perhaps revenue protection should investigate, that might explain why ASOS still use us if it's free

I got it off of a Facebook group, someone posted the delivery photograph and asked if anyone recognised the doorstep as they hadn't got the item. I looked into the tracking to see if there was a gps location (there wasn't) and the person concerned lives around 100 miles from the nearest DO that delivered it.