Today we announced our Universal Service Obligation (USO) full year Quality of Service report for 2022-23 for First and Second Class mail.

[POSTMAN]

Grant Says

Today we announced our Universal Service Obligation (USO) full year Quality of Service report for 2022-23 for First and Second Class mail.

To 26 March 2023, Royal Mail delivered 90.7% of Second Class Mail within three working days (95.2% adjusted for the impact of strike action) and 73.7% of First Class within one working day (81.5% adjusted).

In the fourth quarter of the year, 94.5% of Second Class mail was delivered within three working days and 78.9% of First Class was delivered within one working day.

This does represent an improvement in Quality of Service from last quarter, but there is still a lot of work to do to get us back to where need to be - the UK’s first-choice delivery service.

Our full year Quality of Service result was materially impacted by the long-running industrial dispute including 18 days of strike action.

But we now need to look forward: restoring our service to the high standards our customers expect is our top priority.

The proposed agreement with the CWU will allow us to work together to reduce absence, equalise workload and, as a result, improve Quality of Service.

But to make our story a successful one, we need to aim for nothing less than great quality as our goal.

Quality is a process as much as it is a destination. Quality is about always putting the customer first and delivering on what we promise – by scanning, clearing and delivering every day – come what may.

That level of unparalleled quality is how we will grow revenue and the business.

I want to extend my thanks to you and your teams for all your hard work over the past year. I know it was a challenging time – for everyone.
But I also want to stress that we now need to continue to focus on restoring the high standards our customers expect from us.

We cannot take our eyes off that prize and indeed we must now accelerate towards it.

I look forward to sharing many successes and triumphs with you over the coming year and leaving the challenges of the past year behind.
Let’s put Royal Mail quality not just back on the map, but right at the centre of it.

Thank you,
Grant McPherson

[Burghboy]

Looks like the kind of comment a CEO would make….

[Slim2none]

"come what may" Grant, includes having the correct number of posties to deliver that service!

You can't make a 3 egg omelette with only 1 egg! Yes it may still be an omelette but it ain't going to get the job done is it!

Want to save some big money, how about all you top tier know it alls working for a couple of years on delivery wage?! No, I thought not.

[DirtyHarry]

Grunt Mcpherson. Chief f**k-up merchant.

[enskied]

Firstly, I rather doubt the accuracy of those figures . We are certainly nowhere near achieving those percentages in our place of work and neither are the offices close by.

As said above if you haven't got the manpower, you simply haven't got the manpower.

I'm afraid you have cut things way to far, no amount bullying can fix the damage done.
It's a staffing and resources issue.

[heraldmoth]

Saving 200 million on wages against a 1.5mil fine…….I know I’d be laughing all the way to the bank 2

[denhamhoop]

94.8% on Second Class and 78.8% on First Class for the 4th Quarter of the year so only 1 % up on Second Class and 4 % on First Class above when half of the strike days were carried out over the year at a period with no Industrial Action to be used as an excuse. Just shows how much the current board have allowed the service to be run down and chosen to basically ignore the Universal Service Obligation. The race to the bottom is on and sadly Royal Mail will soon be a Market Leader in terms of non delivery of anything that isn't a Premium Service.

[Captain Morgan]

Blaming the strikes what a f***ing twat, our office we have had nearly 30 vacancies for over a year and a half since our revision went in. These top dogs are f***ing deluded

[Judgee]

"Our full year Quality of Service result was materially impacted by the long-running industrial dispute including 18 days of strike action."

Oh nothing to do with the f****d up revisions imposed by EA then?

[Moose67]

A bit rich coming from the UNION breaker McPherson when he and the board openly supported prioritising tracked items over letters as these are more profitable and the only way management could get their bonuses and us poor suckers take all the flak from the press and the public

[Flashman_]

I just got some mail (payslips included) from 2 weeks ago, its been much like this for over a year, so I do not believe those figures.

[Gary55]

Blaming the strikes what a f***ing twat, our office we have had nearly 30 vacancies for over a year and a half since our revision went in. These top dogs are f***ing deluded

They're not deluded just lying canniving leeches