Ofcom has today opened an investigation into Royal Mail's compliance with its quality-of-service performance targets during 2022/23.

[POSTMAN]

https://www.ofcom.org.uk/about-ofcom/bu ... s/cw_01271

We are investigating whether Royal Mail complied with its quality of service performance targets during 2022/23. These targets are imposed on Royal Mail as the Designated Universal Service Provider (DUSP).

Our rules require Royal Mail to meet specified quality-of-service performance targets in the provision of universal service products. Among other targets, Royal Mail must:

deliver 93% of First Class mail within one working day of collection;
deliver 98.5% of Second Class mail within three working days of collection; and
complete 99.9% of delivery routes on each day that a delivery is required.

Performance against these targets is measured as an average performance level on an annual basis excluding the Christmas period.

On 12 May 2023, Royal Mail announced that it did not meet the above performance targets in the 2022/23 period, as it:

delivered 73.7% of First Class mail within one working day;
delivered 90.7% of Second Class mail within three working days; and
completed 89.35% of delivery routes for each day on which a delivery was required.

Ofcom takes compliance with the quality-of-service targets very seriously. In light of Royal Mail’s reported performance, Ofcom’s investigation will examine:

whether there are reasonable grounds for believing that Royal Mail has failed to comply with its obligations under DUSP condition 1.9.1 in respect of the 2022/23 regulatory period, taking into account the impact of any events which Ofcom considers to be exceptional and which affected Royal Mail’s performance; and
where there is a failure, whether it may be appropriate to impose a financial penalty on Royal Mail for that failure, and the level of any penalty.

Last year, we warned the company that it could no longer use the impact of Covid-19 as an excuse for poor delivery performance. https://www.ofcom.org.uk/news-centre/20 ... ry-targets

Case leader Lauren Taylor and Amy Hemmings (rmqos@ofcom.org.uk)

Case reference CW/01271/04/23

[Grinder64]

Ofcom takes compliance with the quality-of-service targets very seriously.

[baldrick]

Last year, we warned the company that it could no longer use the impact of Covid-19 as an excuse for poor delivery performance.

Case leader Lauren Taylor and Amy Hemmings (rmqos@ofcom.org.uk)

And this year they will blame industrial action.

[Judgee]

Last year, we warned the company that it could no longer use the impact of Covid-19 as an excuse for poor delivery performance.

Case leader Lauren Taylor and Amy Hemmings (rmqos@ofcom.org.uk)

And this year they will blame industrial action.

Yup they have just done exactly that!

Next year it will be because the moon was in the wrong place in the sky or some other bullshit!

[mjd24]

“Completed 89% of delivery routes for each day on which a delivery was required”

more like 8.9%!

[flimflamman]

No need for an long and expensive inquiry, visit ANY delivery office at 3.30 pm ANY day and your investigators will be tripping over due to all the failed mail and packets stacked in boxes and yorks, job done.

[VeteranBitterPostie]

No need for an long and expensive inquiry, visit ANY delivery office at 3.30 pm ANY day and your investigators will be tripping over due to all the failed mail and packets stacked in boxes and yorks, job done.

Exactly this. The evidence is not hard to find.

[twoloops]

Ofcom needs to set up a Whistleblowing number where we can grass the bastards up, get the f***ers some big massive million pound fines

https://carolinelucas.com/latest/royal- ... y-failures

[BenacreNick]

I thought this has been open for weeks, just after the Darren Jones show ?