New for Tracked - "Can't be safeplaced/neigboured"

[SpacePhoenix]

If you read what I was saying you will see that I was questioning how will the PDA software actually work if it receives a request from both parties.

I repeat for your benefit - will it flag up both requests to the postie at once or will one request override the earlier one. All I commented was that it would be interesting to see.

Can’t see why you’ve seen the need to make such a comment god knows how long after my original post. Strange one you are!!!

Strange because I read and replied to your post a few days after it was posted? Ok.

How the PDA software deals with it is of no concern to you or I. If we get a tracked and the message not to leave it safe or with neighbour comes up then we follow that instruction! If the other message overrides it and allows you the option to leave safe or with a neighbour then you can leave with a neighbour or in a safe place. It's hardly rocket science.

The other message can't override it. The sender is the one that's paid for the delivery, anything goes wrong and you'll end up in trouble when the sender complains

[ted_e_bear]

We have been told it was a glitch with postage purchased on eBay, it’s been fixed now but if we get anymore just to safe place/leave with neighbour like normal.

Specials going to require a photo shortly also.

We’ve been told absolutely nothing

It was in the last edition of RM's propaganda rag referring to Capture Photo on Delivery:

...the service will be extended for Tracked Signature and Special Delivery Guaranteed items at the end of January 2023.
This will also include Age Verification and ID Verification products.

Ah that explains why no one knows about the specials, the courier isn't a very widely read publication

[WalkerX]

We have been told it was a glitch with postage purchased on eBay, it’s been fixed now but if we get anymore just to safe place/leave with neighbour like normal.

Specials going to require a photo shortly also.

Why?

Why what?

Sorry, why do we have to photo Specials? We already have to hand them over personally or card them and bring them back.

[Clappedoutpostie]

We have been told it was a glitch with postage purchased on eBay, it’s been fixed now but if we get anymore just to safe place/leave with neighbour like normal.

Specials going to require a photo shortly also.

Why?

Why what?

Sorry, why do we have to photo Specials? We already have to hand them over personally or card them and bring them back.

Because that’s what RM want.

[pieoftheday]

We have been told it was a glitch with postage purchased on eBay, it’s been fixed now but if we get anymore just to safe place/leave with neighbour like normal.

Specials going to require a photo shortly also.

Told by a manager? Well it wont be the manager getting a bollocking if you ignore the instructions on the pda

The instructions shouldn’t be on the pda.

So you've never seen 'leave safe' etc on your pda?

[CharlesSpooner]

You don't need to specify a safe place as a postie can leave it in a safe place they feel is suitable.

Nope - the postie is only supposed to leave it at a specified safeplace which will appear on the PDA or printed in the SAFEPLACE part of the label. If nothing comes up on the PDA and there is only a blank space in the SAFE PLACE section of the label then the strict rule is it doesn't get left in a safe place but may be left with neighbour on the understanding there is no specific instruction saying neighbour isn't allowed.

The only decision the postie makes is whether they believe the specifically named safeplace is appropriately safe - out of public view and protected from the elements.

[Barnacle]

They must have sorted it because I haven’t had a single one since I was complaining about it

[claretandblue]

You don't need to specify a safe place as a postie can leave it in a safe place they feel is suitable.

Nope - the postie is only supposed to leave it at a specified safeplace which will appear on the PDA or printed in the SAFEPLACE part of the label. If nothing comes up on the PDA and there is only a blank space in the SAFE PLACE section of the label then the strict rule is it doesn't get left in a safe place but may be left with neighbour on the understanding there is no specific instruction saying neighbour isn't allowed.

The only decision the postie makes is whether they believe the specifically named safeplace is appropriately safe - out of public view and protected from the elements.

Why does it give you the option to select porch, shed greenhouse then

[yellowbelly]

You don't need to specify a safe place as a postie can leave it in a safe place they feel is suitable.

Nope - the postie is only supposed to leave it at a specified safeplace which will appear on the PDA or printed in the SAFEPLACE part of the label. If nothing comes up on the PDA and there is only a blank space in the SAFE PLACE section of the label then the strict rule is it doesn't get left in a safe place but may be left with neighbour on the understanding there is no specific instruction saying neighbour isn't allowed.

The only decision the postie makes is whether they believe the specifically named safeplace is appropriately safe - out of public view and protected from the elements.

Why does it give you the option to select porch, shed greenhouse then

Claret and Blue, you're spot on, for Charles Spooner, check out LTB 156/22:

Proposed Change to the Standard Operating Procedure

Delivery colleagues are permitted to leave Tracked 24/48, Standard Barcoded Royal Mail 24/48 and 1C and 2C non signature items in a safe place where a pre-existing agreement or understanding is in place with the receiving customer. Delivery OPG’s will have sole responsibility and be free to use their initiative to decide where the item shall be left (based on their local knowledge and experience fully taking into account the security of the item/s and their own safety in line with below):

For any avoidance of doubt delivery OPG’s are not permitted to ‘safeplace’ any signature product.

Abide by the existing examples of permitted ‘safeplace’ locations i.e. enclosed porch, shed, greenhouse, garage or outbuilding. As a reminder the following examples are unacceptable ‘safeplace’ locations e.g. all bins, including recycle, front or back doorstep and underneath parked cars.

Where available follow the ‘safeplace’ procedure on the PDA when leaving an item in a ‘safeplace’. This protects the delivery OPG should there be a complaint as Royal Mail will have photographic evidence and a GPS location for barcoded items only. For un-barcoded items or barcoded where the ‘Safeplace’ option is not available on the PDA leave the items in a ‘safeplace’.

All items left in a ‘Safeplace’ must be recorded on either a ‘Something For You/P739 card’ or for PM/Sunday deliveries on a ‘Sorry we missed you card/ P6737 card’.

Where there is a customer dispute or complaint as to whether there is a pre-existing agreement in place, the delivery colleague will not face any repercussions or conduct action.

It is acknowledged that this change to the Standard Operating Procedure is based on a pre-existing agreement or understanding between the receiving customer and with the sole discretion of the delivery OPG, using their knowledge and experience. It is accepted that the possibility may exist for an incorrect assessment to be innocently made and the item delivered to a safeplace. It is therefore agreed that where genuine mistakes occur the delivery OPG will not be held responsible.

[CharlesSpooner]

I'm clearly not up to date.

Our office management gave up WTL and informing us of changes sometime in 2019. Unless it was to tell us how unproductive we are and how many hours/duties are being cut in the now seemingly annual revisions.

[pieoftheday]

What if the sender has instructed to leave safe or with neighbour's but the recipient leaves a note to say otherwise? Bearing in mind the sender is the customer

[yellowbelly]

What if the sender has instructed to leave safe or with neighbour's but the recipient leaves a note to say otherwise? Bearing in mind the sender is the customer

?? Then it's a 739 surely?

[pieoftheday]

What if the sender has instructed to leave safe or with neighbour's but the recipient leaves a note to say otherwise? Bearing in mind the sender is the customer

?? Then it's a 739 surely?

Ah but the sender is the customer so you follow their instructions?

[fb1969]

It is the postie's decision whether to follow the instructions or not, regardless of who gave them. Doesn't matter if there is a safeplace stated, it is the postie's discretion on whether to use it.

[Barnacle]

What if the sender has instructed to leave safe or with neighbour's but the recipient leaves a note to say otherwise? Bearing in mind the sender is the customer

In that scenario I would form left it