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Re;Mail Stuck At Heathrow

For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.

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For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
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From 1st January the rules for sending and receiving items to and from the EU will change.For more details please see... HERE
Russ24628
Posts: 4
Joined: 12 Mar 2013, 21:53
Gender: Male

Re;Mail Stuck At Heathrow

Post by Russ24628 »

Hello,

Firstly,i would like to thank everyone for a great site, full of Information.

I have been waiting for a parcel to arrive from Ukraine,i have tracked it to Heathrow,[2.3.13] i have also confirmed with customs,that they do not have it.
Any ideas on when it will start to move from Heathrow,and when i should start to get worried,if it does not turn up.
I should add,i have had many parcels delivered over the years,from the former Soviet Union,and have never had this problem before.

Any help would be much appreciated.

Regards,
Russ.
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TeeferTiger
EX ROYAL MAIL
Posts: 2783
Joined: 22 Dec 2008, 13:56
Gender: Female
Location: Welsh Wales

Re: Re;Mail Stuck At Heathrow

Post by TeeferTiger »

Russ24628 wrote:Hello,

Firstly,i would like to thank everyone for a great site, full of Information.

I have been waiting for a parcel to arrive from Ukraine,i have tracked it to Heathrow,[2.3.13] i have also confirmed with customs,that they do not have it.
Any ideas on when it will start to move from Heathrow,and when i should start to get worried,if it does not turn up.
I should add,i have had many parcels delivered over the years,from the former Soviet Union,and have never had this problem before.

Any help would be much appreciated.

Regards,
Russ.
Could be tomorrow, could be in a few weeks :neutral: HWDC seems to be a bit of a bermuda triangle at least for a short time. If it hasn't arrived within the timescale set by the sender, then they need to put in a claim for a lost item with their postal service and sort the matter out for you.
Does this rag smell of chloroform to you?
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Russ24628
Posts: 4
Joined: 12 Mar 2013, 21:53
Gender: Male

Re: Re;Mail Stuck At Heathrow

Post by Russ24628 »

TeeferTiger wrote:
Russ24628 wrote:Hello,

Firstly,i would like to thank everyone for a great site, full of Information.

I have been waiting for a parcel to arrive from Ukraine,i have tracked it to Heathrow,[2.3.13] i have also confirmed with customs,that they do not have it.
Any ideas on when it will start to move from Heathrow,and when i should start to get worried,if it does not turn up.
I should add,i have had many parcels delivered over the years,from the former Soviet Union,and have never had this problem before.

Any help would be much appreciated.

Regards,
Russ.
Could be tomorrow, could be in a few weeks :neutral: HWDC seems to be a bit of a bermuda triangle at least for a short time. If it hasn't arrived within the timescale set by the sender, then they need to put in a claim for a lost item with their postal service and sort the matter out for you.
Many thanks for taking the time to reply and for the information :thumbup .

I contacted The Royal Mail Customer Service Dept,today,they informed me that they would not launch any stolen/lost investigation until after 25.3.13,so will try to be patient and contact the seller in Ukraine and get him,[hopefully] to contact his local Postal service to put in a claim,after that date.

Many Thanks ,once again.

Regards,
Russ.
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DGP1
Posts: 15551
Joined: 07 Jun 2007, 20:39
Gender: Male
Location: Terminus

Re: Re;Mail Stuck At Heathrow

Post by DGP1 »

I delivered a packet today that was posted in the US on 13th Feb so I wouldn't really worry too much, all international mail does seem to be taking weeks now as before it would be days.
I'm preparing myself for the zombie invasion, rule number 1 - Cardio
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Russ24628
Posts: 4
Joined: 12 Mar 2013, 21:53
Gender: Male

Re: Re;Mail Stuck At Heathrow

Post by Russ24628 »

DGP1 wrote:I delivered a packet today that was posted in the US on 13th Feb so I wouldn't really worry too much, all international mail does seem to be taking weeks now as before it would be days.
Many thanks for the info`.I will keep my fingers crossed,it would be really great if it turned up.

Regards,
Russ.
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Russ24628
Posts: 4
Joined: 12 Mar 2013, 21:53
Gender: Male

Re: Re;Mail Stuck At Heathrow

Post by Russ24628 »

Great News, i have received the delayed item.
Just like to thank everyone for all there help and information. :thumbup
Best Regards,
Russ.
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TeeferTiger
EX ROYAL MAIL
Posts: 2783
Joined: 22 Dec 2008, 13:56
Gender: Female
Location: Welsh Wales

Re: Re;Mail Stuck At Heathrow

Post by TeeferTiger »

Thanks for letting us know, glad it arrived :)
Does this rag smell of chloroform to you?
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