Customer Operations Manager

[menditsa]

Taken from the job advert for a COM dated 11/08/206

About You

This is a role packed full of influence, challenges and responsibility, so we need someone who is flexible and can excel under pressure. Customer focussed, team player, results driven, inspiring leader – you know how to get the best out of our people and deliver the best to our customers. You can empathise, motivate, coach, and collaborate, and will relish the opportunity to be part of our historic transformation from a letters business to a parcels business, whether that’s through reduced cost, innovative work practices or data driven ideas. We’re looking to you to bring your skills and experience to make brilliant things possible.

[A2B]

Taken from the job advert for a COM dated 11/08/206

, and will relish the opportunity to be part of our historic transformation from a letters business to a parcels business, .

Didn't Moya Greene say in 2010 that RM's future was parcel focused in one of her first speeches?

We have been heading down that route ever since

[menditsa]

That was in 2012 https://www.mckinsey.com/featured-insig ... oya-greene

[ted_e_bear]

Looking at that criteria

"someone who is flexible and can excel under pressure. Customer focussed, team player, results driven, inspiring leader – you know how to get the best out of our people and deliver the best to our customers. You can empathise, motivate, coach, and collaborate"

I can confidently state that our manager does not meet any of those requirements whatsoever

[A2B]

That was in 2012 https://www.mckinsey.com/featured-insig ... oya-greene

[clashcityrocker]

I can confidently state that our manager does not meet any of those requirements whatsoever

Though to be fair they can hardly put out a job advert stating that they are looking for liars and bullies who know how to fudge the figures.

[Jb1969]

I can confidently state that our manager does not meet any of those requirements whatsoever

Though to be fair they can hardly put out a job advert stating that they are looking for liars and bullies who know how to fudge the figures.

I thought there was a training course for that!!!

[Mr Rush]

'We're a parcel company now' has been a shopfloor mantra since 2017, as I recall. Hard to believe the transformation is not yet complete after almost ten years, but there's the ruined remains of a service still left to annihilate.