Angry Hermes customers are demanding courier firm be shut down for one reason

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Some claim they are yet to gain a response from the company after waiting weeks for their goods

Shoppers are still waiting for presents they bought before Christmas to arrive from delivery firm Hermes UK.

Some claim they are yet to gain a response from the company after waiting weeks for their goods.


One shopper has taken to Twitter to claim Hermes UK has "lost three parcels" branding its service "unreliable" and "untrustworthy" even going a step further stating the whole company should be "immediately closed down".

User @geojenk said: "Genuinely cannot believe @Hermesparcels have 'lost' three of my parcels over the Christmas period", the Liverpool Echo reports.

"A company as unreliable and as untrustworthy as this should not be allowed to operate and should be immediately closed down. I am fuming."

Issues with the delivery firm have been ongoing since the start of December , when shoppers stated their Black Friday orders, placed around November 29, had been delayed.

At the time, many begged retailers to stop using Hermes Delivery.

The company is now facing backlash from shoppers over "lost" or damaged items.

On Twitter, user @Julie40950759 said: "Had 2 parcels delivered over Christmas one via parcel force 1 via Hermes ... parcel force excellent.

"Hermes 3 broken items broken ... looked like box had been thrown around god knows were VERY DISAPPOINTED."

@Litts_2 "@Hermesparcels any chance of delivering my parcel? My sons missing a Christmas gift while it sits in your warehouse or on the back of one of your vans."

@JodieC1999 said: "@Hermesparcels my dad ordered a parcel before Christmas and he still hasn't received it. Can you help please?"

Alongside an image of a delivery tracker, user @someth1ngcool said: "Very disappointed with @Hermesparcels Im still waiting for a parcel that was ordered before Christmas!

A spokesman for Hermes said: "We successfully deliver over 390 million parcels each year and these individual tweets do not represent our service. We take all issues very seriously and investigate each one.

"We apologise to anyone experiencing delivery issues and ask that they contact their retailer in the first instance as is industry practice."