Swiss Post Solutions Strengthens its Employee Development Program with New Leadership Training

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Swiss Post Solutions (SPS), an innovative leader in business process outsourcing and digitization solutions, has rolled out a new development opportunity for its employees as part of its nationally recognized SPS Leadership Academy (SPSLA). The SPSLA program will encompass eight leadership courses that are designed to support SPS’ vision, mission and enterprise-wide strategic goals.

With client satisfaction being a key measure of its success, SPS understands that the delivery of instructional programs to its staff must be a perpetual priority. By teaching these skills to those who manage others or are responsible for taking initiative on behalf of the company, this training course aims to increase the leadership abilities of its employees who have primary contact with clients and their respective customers.

Through its employee development programs, SPS is able to improve job performance, increase client satisfaction and retain key personnel by fostering positive changes in skills and behaviors. SPS is an industry leader in training and employee development and was recognized with a Bronze Medal for “Achievements in Workforce Development and Learning” as part of the 2017 Stevie® Awards for Great Employers. SPS’ Internship program has also been recognized by Vault as a top program for the last three years.

Chief People Office of SPS North America, Russ Cusick, says, “SPS’ Leadership Academy training seamlessly aligns with our culture of continuous improvement and is an important element of our service excellence and job enrichment initiatives. This program coaches all of our employees – from mailroom clerks to senior managers – to be leaders within the company.”

SPS offers its employees over 700 hours of voluntary professional development training and works closely with clients to develop specific programs for its onsite staff. This 8-week Leadership training course is designed for SPS Managers and field employees.