The delivery company dispatches 300million packages a year for firms such as Amazon and John Lewis
XMAS presents bought online are hurled round a car park by workers at one of the UK’s biggest delivery firms.
Parcels at the depot for Hermes, which dispatches 300million a year for firms such as Amazon and John Lewis, were also left out in the rain.
Nearby warehouse workers witnessed chaotic scenes there this week as packages were divvied up for delivery.
We photographed precious items hurled from cages and kicked about while others were strewn across the wet car park.
Drivers then chucked them into a fleet of waiting delivery vehicles, including small cars which are soon crammed full.
One nearby worker at the Redburn Industrial Estate in Enfield, North London, said: “I don’t know how they safely see out to drive.”
He added: “It is chaos every day. They bring out trolleys jammed with parcels, which at this time of year are mostly presents. I don’t know how they don’t get damaged.”
We revealed on Wednesday how Hermes delivery drivers had been caught lobbing parcels over fences into snow.
Meanwhile, thousands of customers yesterday blasted fellow delivery firm Yodel over missing Christmas parcels.
Some said they had tried in vain for hours to speak to an adviser.
One, Kim Hepple, fumed: “Yodel have had my delivery since the 15th of December. No live chat available and no help at all. How are you still in business?”
Hermes last night launched an investigation into practices at the depot.
It said: “We believe that these are isolated incidents. However they are not acceptable.”
Yodel apologised for delays, blaming “higher-than-expected contact volumes”.
It added: “Every delivery due before Christmas will be attempted by Christmas Eve.”
It obviously makes enough profit for the owners but what a bloody shambles. 