Committed and satisfied employees at Swiss Post

[TrueBlueTerrier]

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A survey sent to over 50,000 Swiss Post employees in 20 countries reveals that they are highly committed and satisfied with their employer. The scores at group level have remained high compared with the previous year.

Many posties are proud to work for their company, support the products and services in their unit and are prepared to deliver an above-average performance. Once again the evaluation of personal commitment came out best, remaining high with a score of 83 out of 100. The commitment index consists of questions on attitude and the conduct of employees (willingness to perform, identification and staff turnover) and forms the central element of the measurement model.

As in the previous year, the picture is similar throughout the whole group. Once again the evaluation of employee satisfaction scored 75 points and customer focus 79 points. Many employees indicated that customer focus rates highly in their team. The quality factors for work situation and unit fitness revealed the only real change at group level – the evaluation of cooperation in the team, within the group units and across the units, rose by one point to 73 points. According to employees, the way in which conflicts within their teams are resolved also improved.

As in previous years, the questions on Swiss Post strategy achieved a medium positive score of 68 points. The management evaluation also achieved the same high score (71 points) as in the previous year, thereby receiving a medium positive score.

The response rate to the survey was good at 75 percent. Swiss Post will now analyse the results and take any measures necessary.

[DGP1]

How RM will look at this with envy

[bobbyden]

How RM will look at this with envy

I could not agree more with you. Switzerland has always struck me as a country that goes about their daily lives in a quiet dignified manner. Swiss Post would make a good partner for the Royal Mail. We would probably be the better for linking up with them.

[DGP1]

How RM will look at this with envy

I could not agree more with you. Switzerland has always struck me as a country that goes about their daily lives in a quiet dignified manner. Swiss Post would make a good partner for the Royal Mail. We would probably be the better for linking up with them.

Best to remove my sarcastic comment.

[bobbyden]

Fair comment. Still, there are no countries it seems immune from guns.