OPG Night Man - access to 1st Class Rec b4 scanning?

[Plasticman]

Dear RMC,

I am currently in the middle of a 'discussion' regarding a 1st Class recorded packet sent to one of my customers who just happens an OPG Night Man. The problem is that the packet was sent to him, the OPG Night Man, directly at his place of work (Mail centre) and I have received an email stating that he never received it and the Royal Mail tracking service still says 'being processed through our system'. The packet was posted 10th March so I would have expected it to have arrived, based on previous experience, by the 13th at the latest.
My paranoid side is asking whether or not it is possible for an OPG Night Man to 'receive' a 1st class recorded packet without it having been scanned through the RM tracking system? If this is the case then unfortunately the guy is using the system to his advantage and, even though I sincerely hope not, will use it to force my hand via evilBay (from where he bought the item from me). My 'live and let live' side is saying once in a blue moon these things happen and just send him another product.

Any thoughts RMC?

Regards,
Plasticman

[not me]

Dear RMC,

I am currently in the middle of a 'discussion' regarding a 1st Class recorded packet sent to one of my customers who just happens an OPG Night Man. The problem is that the packet was sent to him, the OPG Night Man, directly at his place of work (Mail centre) and I have received an email stating that he never received it and the Royal Mail tracking service still says 'being processed through our system'. The packet was posted 10th March so I would have expected it to have arrived, based on previous experience, by the 13th at the latest.
My paranoid side is asking whether or not it is possible for an OPG Night Man to 'receive' a 1st class recorded packet without it having been scanned through the RM tracking system? If this is the case then unfortunately the guy is using the system to his advantage and, even though I sincerely hope not, will use it to force my hand via evilBay (from where he bought the item from me). My 'live and let live' side is saying once in a blue moon these things happen and just send him another product.

Any thoughts RMC?

Regards,
Plasticman

recordeds travel as normal mail
there is no tracking or segregation until the point of delivery

[slave]

As custard says, recorded not tracked - the only time it is picked up on the system is when it has been delivered or delivery attempted.

If the item was sent to his workplace then there is a chance he could have picked it up without a signature being obtained. I have done similar myself, grabbed a recorded packet and not signed for it and thus it was not registered on the system.

[Caniel]

If he's pulling a fast one on you and has taken it without signing for it there's not much you can do I don't think. Send him another one but send it Special this time, they are tracked every stage of the way, handled separately from normal mail and HAVE to be signed for. You can make a claim against Royal Mail for the missing Recorded item, you will get quite a bit more than with just basic 1st Class, I think it's around £50 compensation. Also as far as I know you have covered yourself well by sending it Recorded, as far as ebay is concerned because you have sent it with some form of tracking which enables you to prove you actually sent it. So he won't get any joy forcing an automatic refund with Paypal should he file a dispute/claim.

[arnold cheshire]

Dear RMC,

I am currently in the middle of a 'discussion' regarding a 1st Class recorded packet sent to one of my customers who just happens an OPG Night Man. The problem is that the packet was sent to him, the OPG Night Man, directly at his place of work (Mail centre) and I have received an email stating that he never received it and the Royal Mail tracking service still says 'being processed through our system'. The packet was posted 10th March so I would have expected it to have arrived, based on previous experience, by the 13th at the latest.
My paranoid side is asking whether or not it is possible for an OPG Night Man to 'receive' a 1st class recorded packet without it having been scanned through the RM tracking system? If this is the case then unfortunately the guy is using the system to his advantage and, even though I sincerely hope not, will use it to force my hand via evilBay (from where he bought the item from me). My 'live and let live' side is saying once in a blue moon these things happen and just send him another product.

Any thoughts RMC?

Regards,
Plasticman

there are thousands of packets how would he find it in a mail centre? id say it was impossible. But in a delivery office maybe he could find it after they have done inward sorting

[arnold cheshire]

As custard says, recorded not tracked - the only time it is picked up on the system is when it has been delivered or delivery attempted.

If the item was sent to his workplace then there is a chance he could have picked it up without a signature being obtained. I have done similar myself, grabbed a recorded packet and not signed for it and thus it was not registered on the system.

thats theft

[TrueBlueTerrier]

As custard says, recorded not tracked - the only time it is picked up on the system is when it has been delivered or delivery attempted.

If the item was sent to his workplace then there is a chance he could have picked it up without a signature being obtained. I have done similar myself, grabbed a recorded packet and not signed for it and thus it was not registered on the system.

thats theft

Not if it was addressed to them. However it could fall foul of the conduct under either "failure to follow correct procedure" or "security of mail", so its possible that someone could be suspended and eventually sacked for it, but I think it would be hard to prove theft which is "dishonestly appropriating property belonging to another with the intention of permanently depriving the other of it".

[arnold cheshire]

As custard says, recorded not tracked - the only time it is picked up on the system is when it has been delivered or delivery attempted.

If the item was sent to his workplace then there is a chance he could have picked it up without a signature being obtained. I have done similar myself, grabbed a recorded packet and not signed for it and thus it was not registered on the system.

thats theft

Not if it was addressed to them. However it could fall foul of the conduct under either "failure to follow correct procedure" or "security of mail", so its possible that someone could be suspended and eventually sacked for it, but I think it would be hard to prove theft which is "dishonestly appropriating property belonging to another with the intention of permanently depriving the other of it".

if hes signed for it id say its ok if hes knowingly put it in his car without signing for it surely its theft as royal mail could pay compensation for a missing recorded

[not me]

As custard says, recorded not tracked - the only time it is picked up on the system is when it has been delivered or delivery attempted.

If the item was sent to his workplace then there is a chance he could have picked it up without a signature being obtained. I have done similar myself, grabbed a recorded packet and not signed for it and thus it was not registered on the system.

thats theft

Not if it was addressed to them. However it could fall foul of the conduct under either "failure to follow correct procedure" or "security of mail", so its possible that someone could be suspended and eventually sacked for it, but I think it would be hard to prove theft which is "dishonestly appropriating property belonging to another with the intention of permanently depriving the other of it".

if hes signed for it id say its ok if hes knowingly put it in his car without signing for it surely its theft as royal mail could pay compensation for a missing recorded

did you even bother to read the post you quoted?

[robg]

As custard says, recorded not tracked - the only time it is picked up on the system is when it has been delivered or delivery attempted.

If the item was sent to his workplace then there is a chance he could have picked it up without a signature being obtained. I have done similar myself, grabbed a recorded packet and not signed for it and thus it was not registered on the system.

How is that not recorded as a failure?, no signature or scan.

[TrueBlueTerrier]

As custard says, recorded not tracked - the only time it is picked up on the system is when it has been delivered or delivery attempted.

If the item was sent to his workplace then there is a chance he could have picked it up without a signature being obtained. I have done similar myself, grabbed a recorded packet and not signed for it and thus it was not registered on the system.

How is that not recorded as a failure?, no signature or scan.

Its not recorded as a failure because its not recorded (scanned) therefore there is no trace of it - ergo No failure. If it was registered (Special) then it would be a failure as its been registered on the system.