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Customer service number?

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Jamesbcd
Posts: 30
Joined: 28 Nov 2011, 07:03
Gender: Male

Customer service number?

Post by Jamesbcd »

Hi guys,

I've tried ringing the 08457740740 number several times trying to evade the automated service but keep getting led in circles whilst it telling me the quickest way to solve my problem is online etc.
Anyone know the exact numbers I can punch in to speak to someone?

I'm expecting a parcel from US and all I have is a tracking number. It's been a while since it should of been delivered so I tracked it last night. They attempted delivery on the 21st November but left no card to tell me where it is or how I can arrange redelivery. I think there is a customs charge, so I'm unable to pay this without a reference number also.

On the tracking website, all it says is 'HELD', but I have no idea where and trying to get hold of someone from the customer service team is wasting precious phone credit :arrrghhh

Any advice appreciated, thanks!
James
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not me
Posts: 2735
Joined: 10 Aug 2007, 15:07
Gender: Female
Location: Uranus

Re: Customer service number?

Post by not me »

it will be held with Parcelforce or Royal Mail
have you tracked the number on the RM and parcelforce site?
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Jamesbcd
Posts: 30
Joined: 28 Nov 2011, 07:03
Gender: Male

Re: Customer service number?

Post by Jamesbcd »

Your awesome! Just checked it on the Parcel Force website and it says it's at the Leicester Central Depot. I just assumed Royal Mail would have it as the tracking number was working on their site also, albeit with less information. Hopefully Parcel Force will be easier to get hold of.

Many thanks dude.
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