Hi.
A week ago I got a card saying that an item couldn't be delivered to me because it had insufficient postage. I duly went to the Royal Mail website and paid a fiver (ouch!) and entered yesterday, Saturday the 30th November, as the day that the item should be delivered. I stayed in all day but the item didn't get delivered and now I'm not sure what I can do next - I have a reference number for the £5 payment I made but nothing for the item itself. I've tried scouring the Royal Mail without success and when I rang up for help the expected waiting time to speak to someone was over sixty minutes.
If someone can point to a page on the Royal Mail website that I've overlooked, or advise me what I can try next I'd be most obliged.
Jon
ANNOUNCEMENT : ALL OF ROYAL MAIL'S EMPLOYMENT POLICIES (AGREEMENTS) AT A GLANCE (Updated 2021)... HERE
ANNOUNCEMENT : PLEASE BE AWARE WE ARE NOT ON FACEBOOK AT ALL!
Item wasn't delivered - no card or tracking number
Forum rules
For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
From 1st January the rules for sending and receiving items to and from the EU will change.For more details please see... HERE
For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
From 1st January the rules for sending and receiving items to and from the EU will change.For more details please see... HERE
-
JonOxford
- Posts: 1
- Joined: 01 Dec 2024, 12:03
- Gender: Female
-
BenacreNick
- Posts: 1176
- Joined: 18 Jul 2022, 13:27
- Gender: Male
Re: Item wasn't delivered - no card or tracking number
John, If your local delivery office is not too far away, I would pop in with the grey card and your ID and see if they can help (ie you paid the fee but haven't received your item yet).
Please check the opening times first though.
If successful, please leave a message on here.
Please check the opening times first though.
If successful, please leave a message on here.
-
fb1969
- EX ROYAL MAIL
- Posts: 1693
- Joined: 29 Aug 2012, 08:38
- Gender: Male
- Location: hiding on the backstreets
Re: Item wasn't delivered - no card or tracking number
Without being a pedant, £5 is the fee for no postage or a counterfeit stamp. The fee for insufficient postage is £1.50, or £2.50 for a non-barcoded stamp. Are you 100% certain that it was a genuine Royal Mail fee to pay card and website? I'd suggest you double check the details and website on the card to ensure it isn't a scam.
RM fees https://www.royalmail.com/receiving-mail/pay-a-fee
Royal Mail
failing the workforce, failing the public and deliberately failing mail on a daily basis for too many years.
failing the workforce, failing the public and deliberately failing mail on a daily basis for too many years.