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Special Delivery Lost? Stuck in DO?

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For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
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alextth
Posts: 1
Joined: 05 Sep 2024, 11:43
Gender: Male

Special Delivery Lost? Stuck in DO?

Post by alextth »

This is my first time using the Royal Mail service. I've got 2 special delivery parcels that were collected by Royal Mail on 2nd Sep but they never moved anywhere after the collection. By the looks of the record, they never reached the post office.

I've tried calling Royal Mail but they simply said there is nothing that they can do. I called again a day after to complain and all I've got is a complaint reference number without any explanation of what they will do next. :crazy:

Does anyone have a similar experience? I need the items in the parcels urgently, is there anything that I can do to get them to investigate further?
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subzero88
Posts: 3
Joined: 24 Sep 2024, 11:32
Gender: Male

Re: Special Delivery Lost? Stuck in DO?

Post by subzero88 »

Did you ever receive this ?
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chrisn7
Posts: 2
Joined: 09 Oct 2024, 16:50
Gender: Male

Re: Special Delivery Lost? Stuck in DO?

Post by chrisn7 »

I am having the same issue. I had a collection on Saturday and the tracking is stuck at the exact same status as yours.

Did yours ever turn up?
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BenacreNick
Posts: 1176
Joined: 18 Jul 2022, 13:27
Gender: Male

Re: Special Delivery Lost? Stuck in DO?

Post by BenacreNick »

Personally I would go to the Post Office and get a receipt, it seems to be a much better option.

Is the collection person keeping this item separate as a SP delivery item ?
Or is it going with all of the other collected parcels ?
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MailSorter10
MAIL CENTRES/PROCESSING
Posts: 89
Joined: 07 Mar 2024, 10:34
Gender: Male

Re: Special Delivery Lost? Stuck in DO?

Post by MailSorter10 »

Happened to me recently and parcel never moved and sender got compensation.
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