Parcelforce Worldwide has upgraded its Photo on Delivery feature by making photos captured at the point of delivery easily available to all customers.
The service is available for all items delivered to a recipient’s address, neighbor or to a nominated safe place, with photos accessible on the Parcelforce website, via the customer confirmation of delivery email, and the customer dashboard via click through to tracking. A signature will also be displayed where a photo is not captured, for example for drop off at Parcelforce depots.
For recipients, this new service provides an improved customer experience through the additional reassurance of seeing a photograph of the item delivered. For senders, having access to these photographs can help with denial of receipt claims and customer contact questioning the whereabouts of an order.
Aaron Barnes, managing director of Parcelforce Worldwide, said, “At Parcelforce we are on a journey to enhance the products and services we offer to both sending and receiving customers. Providing a photo of delivery ensures that customers have an enhanced delivery experience, and senders have the reassurance that items have been delivered.”