Appalling service for letters

[nightcrawler]

As far as letters go, RM’s quality of service is terrible. In our office - already understaffed - most walks have a backlog of letters under their bays. For some it’s only a box or so, but for others they have a whole stack of trays of untouched letters/flats. From this week and the introduction of “auto redelivery” the problem has only got worse as we now have even more parcels to take out and letters inevitably suffer. In this current climate how on earth is the USO meant to be achievable?!? RM is a shambles.

[BenacreNick]

That's the whole point my friend.

They are trying to fail on purpose, then go to the government and ofcom and plead poverty.

[rambo1]

Letters and pkts. Remember we don't prioritize parcels. Take em as you get to them and bring back what you can't do. Scan them as delivery not attempted. If they ask you to prioritize, get it in writing coz they shouldn't be doing it.

[Mike G]

That's the whole point my friend.

They are trying to fail on purpose, then go to the government and ofcom and plead poverty.

And all posties should hope that RM succeed in demonstrating that the USO in its current format is pointless, anachronistic and hugely inefficient and costly to the business.

Getting the letters USO reduced will result in a leaner, more efficient business where the focus can be on providing a better more relevant parcel delivery service which is where the profit is at, resulting in a viable and profitable business in the future offering secure long term jobs for its employees

[hans solo]

So who delivers the hospital appointments
Birthday cards election material
f***ing clown

[qwerty2]

That's the whole point my friend.

They are trying to fail on purpose, then go to the government and ofcom and plead poverty.

And all posties should hope that RM succeed in demonstrating that the USO in its current format is pointless, anachronistic and hugely inefficient and costly to the business.

Getting the letters USO reduced will result in a leaner, more efficient business where the focus can be on providing a better more relevant parcel delivery service which is where the profit is at, resulting in a viable and profitable business in the future offering secure long term jobs for its employees

Manager?

[ANDREW CROCOMBE]

The uso will only be done 100% over 5 days IF these duties are reduced. A month ago we cleared 2 duties every day - now impossible. Did the cwu agree to these massive duties ? Yes through executive action, which theyve allowed to happen.

[aiden01]

The uso will only be done 100% over 5 days IF these duties are reduced. A month ago we cleared 2 duties every day - now impossible. Did the cwu agree to these massive duties ? Yes through executive action, which theyve allowed to happen.

How can cwu stop executive action?? Take us out on strike lol that worked out really well ffs.

[DirtyHarry]

I've never seen anything like the utter chaos our office has been this week.

You think you've just about seen it all, then hey, presto! Royal Mail out-crazies itself, again!

It's like working for a firm run by precosious toddlers demanding something they can never have, day in, day out.

Thank God, my time working for this shower of shite, is nearly at an end.

[thefox]

So who delivers the hospital appointments
Birthday cards election material
f***ing clown

Birthday cards in frames in our office for nearly 3 days now.

[POSTMAN]

Obviously we have no industrial action now, but...


Alan Brown: In answer to question 76 in the last evidence session, you explained that during industrial action and the like you make sure that NHS letters are prioritised or separated. Subsequently, evidence has been given to the Committee that shows that yes, they might be separated at source, but then they are just put back in in the regular frames with the regular letters and parcels and then might or might not get delivered on time. Do you accept that evidence?

Ricky McAulay: The prioritisation happens upstream. They go to the front end of the letter processing, so they will arrive in a delivery unit faster than other letters, with the opportunity to be delivered. But you are quite right that they will be delivered along with other letters, and therefore if there is a delay, it should only be for a day, because if a route has not gone out, we always try to get to it the next day. So it is a one-day delay, but it is prioritised upstream in the network to get it—

Q250 Alan Brown: It is kind of pointless prioritising them upstream if they then go back into the frames with the rest of the mail, surely.

Ricky McAulay: It does make a difference. It will maybe take a day or two out of the process upstream, so it definitely gets them to our customers who are waiting on them sooner.

Q251 Alan Brown: How much quicker do NHS letters get delivered to the delivery depot, compared with the other letters?

Ricky McAulay: It would vary unit to unit. As I said earlier, I am not trying to be evasive in any way, but there are 1,250 delivery units. Some will recover the next day, and we’ll be clearing the next day because people have worked during industrial action; others will take two to three or three to four days to recover. The bulk recover within three to four working days; some have got a tail, and that is where the regional teams will look to move resource about and support the earliest possible recovery.

Q252 Alan Brown: So if it is three to four days to recover the backlog, then the prioritised NHS letters can still be caught up in that three-to-four-day backlog.

Ricky McAulay: No, because what I said is that if part of a route hasn’t gone out, it will be recovered the next day. That is our process.

Alan Brown: And that is across the board.

Ricky McAulay: Yes, that is the approach.

[eastie]

But with lack of staff and nobody to do rest day cover the hospital letters stay in the trays on the floor by the frame and its pot luck in what order or when they are put into a frame. Even longer if the person is on annual leave with lack of staff

[Sbutts8182]

Just got back today after a weeks leave to a frame full of mail and bags of mail at the side of the frame to be put back in. I was delivering election material today from last weeks local elections.

[Cedar_Room]

Just got back today after a weeks leave to a frame full of mail and bags of mail at the side of the frame to be put back in. I was delivering election material today from last weeks local elections.

Same for me re: election material as we are still catching up from last week.

Been informed today that the extra lapsing/revision that is impossible to do is to be put onto our frames. With amount of parcels this portion of extra work receives I’ll be astonished if my frame doesn’t collapse!

[WalkerX]

That's the whole point my friend.

They are trying to fail on purpose, then go to the government and ofcom and plead poverty.

And all posties should hope that RM succeed in demonstrating that the USO in its current format is pointless, anachronistic and hugely inefficient and costly to the business.

Getting the letters USO reduced will result in a leaner, more efficient business where the focus can be on providing a better more relevant parcel delivery service which is where the profit is at, resulting in a viable and profitable business in the future offering secure long term jobs for its employees

Manager?

You ARE Ricky McAulay and I claim my £10.