Liverpool : 'Hundreds' of people get no post since November after row

[POSTMAN]

https://www.liverpoolecho.co.uk/news/li ... r-22986820

It has led to missed hospital appointments, and online orders not being delivered as thousands of items of post stack up in the sorting office.

The issue affects residents living in flats managed by social housing provider Torus in Brainerd Street, Old Swan.

Royal Mail said they cannot gain access to the property without an entry fob.

It is thought Torus has been asked for one of these items for a number of months, including escalating it to head office.

A key fob provided by Torus on January 12 reportedly did not work, and Torus has been informed of this.

In the meantime, residents are left without any post reaching their homes. One, Janet McKinney, said she had reached the point where she had offered to pay for a fob herself.

Janet, 63, said: "We've not had any post for over three months now and nobody seems to be doing anything about it.

"They now have bags and bags of post which have built up at the sorting office. Even if we go down there in person to try and get something, they won't give us any because there's now too much lying around for them to search through.

"There are literally hundreds of people affected by it. It's all down to how the delivery workers get access to the flats. They just need a fob to get in to deliver our mail, but Torus won't give them one and say they should use a trade button instead.

"However this trade button is only answered between the hours of 9 and 11am, which isn't when the postal deliveries are generally made."

Janet added: "It's now got so bad that I've offered to pay for a fob myself.

"In November it was my birthday, and none of the cards sent from my family in Ireland arrived, and my husband has also missed hospital appointments.

"Others have ordered stuff online which hasn't arrived. Everybody is absolutely up the wall. It's just been a nightmare."

A Royal Mail spokesperson said: “We apologise for the inconvenience caused to our customers by the problems that we have experienced delivering mail to properties on Brainerd Street.

"To deliver to these properties, we need to be provided with an entry fob by Torus Group, and we are urgently pursuing this with Torus. Once we have received the correct entry fob from Torus, we look forward to resuming deliveries, and we hope that this will take place as soon as possible."

A spokesperson for Torus said: "We are aware that an issue with access at Brainerd Street has disrupted Royal Mail postal delivery and issued new key fobs to Royal Mail on January 12 to rectify this issue.

"However, we are aware that there are still ongoing issues and are investigating these further. We will continue to work with Royal Mail over the coming days to ensure residents receive their post as soon as possible and apologise for any inconvenience caused."

[POSTMAN]

To deliver to these properties, we need to be provided with an entry fob
Eh?

[DGH]

To deliver to these properties, we need to be provided with an entry fob
Eh?

Like an electronic key to access the block/blocks to get to the letter boxes (usually mounted in the hallway) inside. They're increasingly common hereabouts.

[clashcityrocker]

Can't they just ring the bell?
Eventually someone answers and lets you in.
That's how it works in the rest of the country.

[POSTMAN]

Lol, yes I know what a fob is, it's the fact that the managers there should perhaps know what Clash has just written.

[TopperGas]

Why can't Liverpool RM just deliver all the post using the trade button whilst the "fob" situation is resolved? At worse surely they could deliver once a week?

[SpacePhoenix]

Why can't Liverpool RM just deliver all the post using the trade button whilst the "fob" situation is resolved? At worse surely they could deliver once a week?

Depends on what time they arrive at the block. Trades buttons are set to switch off after a certain time of day, whatever time they have been set for

[TopperGas]

Why can't Liverpool RM just deliver all the post using the trade button whilst the "fob" situation is resolved? At worse surely they could deliver once a week?

Depends on what time they arrive at the block. Trades buttons are set to switch off after a certain time of day, whatever time they have been set for

The article suggests between 9 & 11, I assume the DO could send a van out with all their mail at least once a week.

[noggin1969]

Just press every house buzzer until someone opens the door, mind someone had usually kicked the communal door off its hinges in the blocks I last did yrs ago.

[ted_e_bear]

As above posts it seems a bit much when all you have to do is ring a buzzer, I wonder if there's been an underlying issue, maybe the postie has received abusive comments from residents which would be why they've dug their heels in on this one.

[POSTMAN]

Just looked on street view and all the flats there have an intercom just like all the flats around the world, it's all a bit strange.