embarrassment withn delivering to neighbours

[IcanthelpthewayIam]

Bring out a 5:30pm-9pm packets service. Those who want it can spend a little extra, limit it by postcode to most populated areas.

I agree with everything else you said but this comment is exactly how the USO will start to be eroded, a lower level of service depending on where abouts you happen to stay, its a slippery slope we dont want to start going down

[datasaint]

Bring out a 5:30pm-9pm packets service. Those who want it can spend a little extra, limit it by postcode to most populated areas.

I agree with everything else you said but this comment is exactly how the USO will start to be eroded, a lower level of service depending on where abouts you happen to stay, its a slippery slope we dont want to start going down

True but RM is a private company now, it has to start acting like one at some point. If customers want their parcels first time it makes sense to deliver them when they are most likely to be in.

[steve1873]

your helping royal mail cut jobs, i hope that people like this will be the ones who volunteer for redundancy if and when they start looking for cuts, let the posties who are willing to do the jobs properly keep there jobs

That's straight B/S. I went out with packets last Saturday at 7am to clear the backlog on one route. Barely anybody answered the door, and I wasn't about to disturb neighbours. Come Tuesday I redelivered a good half of the packets I carded on Saturday, so how can you say it's taking work away, 739'ing item if anything creates work. From the people on the delivery, to the people on the phones/online who deal with the request, to the people in the callers office who put it back out.

Ok few points in regards to your post,

1 its not BS, in your situation you are going to a maximum 2 doors to deliver that parcel, doing the job properly would mean going to a minimum of 3 doors maybe more, hence more time on delivery to do this. callers office staff are still required regardless as even after trying neighbours your not always going to get them in, also bit of a non argument there as RM looking to increase callers office opening times anyway

2 if its out for redelivery chances are your probably going to be going that door with mail anyway

3 clearing a back log of packets? you cant get a backlog of just packets if doing the job properly, which clearly you are not doing, the only way to get a back log of just packets is by streaming mail, ie taking the letters out and leaving the packets

4 not disturb the neighbours? sorry its actually your job now to do that, if you are disturbing them and they are not happy then by all means tell them how to opt out, its their decision to do this or not, not yours(again as i said above i will back anyone not delivering for security reasons but will not defend anyone who cant be bothered)

There is 1 very big problem with your theories - RM have stated deliver to neighbour had no impact on delivery span during trials, so exactly how is that time built in to the delivery, bearing in mind claiming overtime, cutting-off etc is often made very difficult.

[IcanthelpthewayIam]

your helping royal mail cut jobs, i hope that people like this will be the ones who volunteer for redundancy if and when they start looking for cuts, let the posties who are willing to do the jobs properly keep there jobs

That's straight B/S. I went out with packets last Saturday at 7am to clear the backlog on one route. Barely anybody answered the door, and I wasn't about to disturb neighbours. Come Tuesday I redelivered a good half of the packets I carded on Saturday, so how can you say it's taking work away, 739'ing item if anything creates work. From the people on the delivery, to the people on the phones/online who deal with the request, to the people in the callers office who put it back out.

Ok few points in regards to your post,

1 its not BS, in your situation you are going to a maximum 2 doors to deliver that parcel, doing the job properly would mean going to a minimum of 3 doors maybe more, hence more time on delivery to do this. callers office staff are still required regardless as even after trying neighbours your not always going to get them in, also bit of a non argument there as RM looking to increase callers office opening times anyway

2 if its out for redelivery chances are your probably going to be going that door with mail anyway

3 clearing a back log of packets? you cant get a backlog of just packets if doing the job properly, which clearly you are not doing, the only way to get a back log of just packets is by streaming mail, ie taking the letters out and leaving the packets

4 not disturb the neighbours? sorry its actually your job now to do that, if you are disturbing them and they are not happy then by all means tell them how to opt out, its their decision to do this or not, not yours(again as i said above i will back anyone not delivering for security reasons but will not defend anyone who cant be bothered)

There is 1 very big problem with your theories - RM have stated deliver to neighbour had no impact on delivery span during trials, so exactly how is that time built in to the delivery, bearing in mind claiming overtime, cutting-off etc is often made very difficult.

err exactly where did rm say it had no impact on delivery spans during trials?

[Surreypostie]

Bring out a 5:30pm-9pm packets service. Those who want it can spend a little extra, limit it by postcode to most populated areas.

I agree with everything else you said but this comment is exactly how the USO will start to be eroded, a lower level of service depending on where abouts you happen to stay, its a slippery slope we dont want to start going down

True but RM is a private company now, it has to start acting like one at some point. If customers want their parcels first time it makes sense to deliver them when they are most likely to be in.

Before the 2nd delivery was scrapped we used to deliver most parcels / packets when people were in, mostly they were still in bed. It's only been a problem since we started going out later.

[TrueBlueTerrier]

err exactly where did rm say it had no impact on delivery spans during trials?

in its report on the trials

For the duration of the trial:
(i) There were no reported walk failures as a result of Delivery to Neighbour and as such no
negative impact on Quality of Service.
(ii) There were no reported additional delivery costs associated with the delivery of items to
neighbours.
(iii) Any extra time taken on walks to complete additional attendance calls was absorbed into
existing workloads.

6 None of our delivery postmen and women reported any additional time being taken on walks in
conducting their delivery tasks, and this is reflected in no additional cost being incurred at the Trial offices.
The absence of any additional cost in the Trial was supported by the discretionary element of the Delivery
to Neighbour Trial process that enabled postmen and women to exercise their judgement about the
appropriateness of delivering items to neighbours.

http://stakeholders.ofcom.org.uk/binari ... annex5.pdf" onclick="window.open(this.href);return false;

[Postie45]

amazing, RM have found a way to have "an action" take zero time! Im sure this breaks a number of (if not all) physical laws.

[maninred]

err exactly where did rm say it had no impact on delivery spans during trials?

in its report on the trials

For the duration of the trial:
(i) There were no reported walk failures as a result of Delivery to Neighbour and as such no
negative impact on Quality of Service.
(ii) There were no reported additional delivery costs associated with the delivery of items to
neighbours.
(iii) Any extra time taken on walks to complete additional attendance calls was absorbed into
existing workloads.

6 None of our delivery postmen and women reported any additional time being taken on walks in
conducting their delivery tasks, and this is reflected in no additional cost being incurred at the Trial offices.
The absence of any additional cost in the Trial was supported by the discretionary element of the Delivery
to Neighbour Trial process that enabled postmen and women to exercise their judgement about the
appropriateness of delivering items to neighbours.

http://stakeholders.ofcom.org.uk/binari ... annex5.pdf" onclick="window.open(this.href);return false;

This has always been the most laughable aspect of the Delivery to Neighbours idea. If they had just admitted that it would add a small amount of time to the delivery span then it might have been taken a bit better.

[IloveMYredTROLLEY!]

err exactly where did rm say it had no impact on delivery spans during trials?

in its report on the trials

For the duration of the trial:
(i) There were no reported walk failures as a result of Delivery to Neighbour and as such no
negative impact on Quality of Service.
(ii) There were no reported additional delivery costs associated with the delivery of items to
neighbours.
(iii) Any extra time taken on walks to complete additional attendance calls was absorbed into
existing workloads.

6 None of our delivery postmen and women reported any additional time being taken on walks in
conducting their delivery tasks, and this is reflected in no additional cost being incurred at the Trial offices.
The absence of any additional cost in the Trial was supported by the discretionary element of the Delivery
to Neighbour Trial process that enabled postmen and women to exercise their judgement about the
appropriateness of delivering items to neighbours.

http://stakeholders.ofcom.org.uk/binari ... annex5.pdf" onclick="window.open(this.href);return false;

If this was not my livelihood, this report would be rather funny!

But what worries me more is the CWU let this go (at least publically to its members) and decided us posties are all time lords, or maybe the moment we decide to try a neighbour, we get abducted by aliens and our watches all stop.

[delboy1969]

Noticing an increasing number of doors informing you not to deliver to a certain neighbour. The whole thing is a shambles and was not thought through properly. I just use common sense myself.

[Darren Bent]

two problems with these plans.

Neighbours - we don't know who are unreliable especially in a decent area.

Evening Delivery would increase lot more orders online, but it will encourage complaints about mail being delivered at 7pm not realising it is different service. Also Royal Mail won't spend the money offering the services as it will cost them money to pay people overtime plus stress to cover for it. Managers won't know how much demand for evening deliverys. Will 5 postal workers be enough in a area of say 110 walks.

[maninred]

Just remember that in RM's report on the trials

For the duration of the trial:
(i) There were no reported walk failures as a result of Delivery to Neighbour and as such no
negative impact on Quality of Service.
(ii) There were no reported additional delivery costs associated with the delivery of items to
neighbours.
(iii) Any extra time taken on walks to complete additional attendance calls was absorbed into
existing workloads.

None of our delivery postmen and women reported any additional time being taken on walks in
conducting their delivery tasks, and this is reflected in no additional cost being incurred at the Trial offices.
The absence of any additional cost in the Trial was supported by the discretionary element of the Delivery
to Neighbour Trial process that enabled postmen and women to exercise their judgement about the
appropriateness of delivering items to neighbours.

[Godric]

Delivering to a neighbour is not compulsory no matter what Royal Mail managers says if you are finished on or after your time you don't have to attempt to deliver to a neighbour ... becomes a bit sticky if you finish before your time though

[Gold Fox]

New Service : Re-delivery items ..... in the evening or very late evening on customers request, good idea or not ??

[IloveMYredTROLLEY!]

For HCT walks at least, I feel there is a strong case for separating the attendance call parcels out to specialist parcel duties, not just during Xmas pressure.

The amount of parcels we are dealing with daily now compared to five, even two years ago, is absolutely bonkers.

HCT walks with 600-750 houses, getting 5 sacks (or more) of parcels to prep before we even reach official Xmas pressure. A few years back, we used to feel hard done by if we got two sacks of parcels to prep during Xmas, that has become the norm outside Xmas, yet HCT walks have if anything got larger on average at my depot.

I shall wait for hell to freeze over before RM agree to properly revise all the Delivery Methods depots to account for how many attendance parcels we deal with now and take account of real world time for trying up to three neighbours (~3mins) if nobody answers at the intended address.