non payment of regular RMSPS pension

[onejontwo]

I phoned RMSPS today as my Pension Pay Slip for May that I can now see on the Portal has not been increased. First they said as I took my Pension in January I would only receive a smaller payment or no payment at all, I told them I took my Pension in January 2020 some 16 months ago and not January just past. I explained that RMPP have informed me of a 1.1% increase and it has been added this month. I was put on hold to then be told they didn’t know why I received no Pension increase this month but could confirm that’s why I got no letter of an increase . The non payment has now been escalated to another department and I will receive a reply within the next 7 to 10 days.

Update... I phoned RMSPS today as it’s just over 2 weeks since I last phoned. My RMSPS Portal was updated yesterday with a letter on it saying Pensions Increase 2021 but there is no information on it Still no explanation as to why my pension was not automatically increased by 1.1% for section c members. Helpful lady on the phone told me it was passed onto a department on 20th May but today will escalate this again

I suggest you also contact the CEO of Capita Jonathan.Lewis@capita.co and bring it to his attention! While I was trying to get my supplement added to my Section C pension after I left RM I was fobbed off by the people I spoke to. But the CEO sorted it out in 48 hours! I too never got my RMSPS letter or P60 from Capita. But did get the increase unlike you. And can at least view my letter on the Portal now.

Where is it apparent that you get your supplement? As I have recently left RM and as yet can't find any evidence of a supplement payment.

[fly-catchers]

I phoned RMSPS today as my Pension Pay Slip for May that I can now see on the Portal has not been increased. First they said as I took my Pension in January I would only receive a smaller payment or no payment at all, I told them I took my Pension in January 2020 some 16 months ago and not January just past. I explained that RMPP have informed me of a 1.1% increase and it has been added this month. I was put on hold to then be told they didn’t know why I received no Pension increase this month but could confirm that’s why I got no letter of an increase . The non payment has now been escalated to another department and I will receive a reply within the next 7 to 10 days.

Update... I phoned RMSPS today as it’s just over 2 weeks since I last phoned. My RMSPS Portal was updated yesterday with a letter on it saying Pensions Increase 2021 but there is no information on it Still no explanation as to why my pension was not automatically increased by 1.1% for section c members. Helpful lady on the phone told me it was passed onto a department on 20th May but today will escalate this again

I suggest you also contact the CEO of Capita Jonathan.Lewis@capita.co and bring it to his attention! While I was trying to get my supplement added to my Section C pension after I left RM I was fobbed off by the people I spoke to. But the CEO sorted it out in 48 hours! I too never got my RMSPS letter or P60 from Capita. But did get the increase unlike you. And can at least view my letter on the Portal now.

Where is it apparent that you get your supplement? As I have recently left RM and as yet can't find any evidence of a supplement payment.

Are you in Section C? If you are in Section B you don't get the supplement.

[onejontwo]

I phoned RMSPS today as my Pension Pay Slip for May that I can now see on the Portal has not been increased. First they said as I took my Pension in January I would only receive a smaller payment or no payment at all, I told them I took my Pension in January 2020 some 16 months ago and not January just past. I explained that RMPP have informed me of a 1.1% increase and it has been added this month. I was put on hold to then be told they didn’t know why I received no Pension increase this month but could confirm that’s why I got no letter of an increase . The non payment has now been escalated to another department and I will receive a reply within the next 7 to 10 days.

Update... I phoned RMSPS today as it’s just over 2 weeks since I last phoned. My RMSPS Portal was updated yesterday with a letter on it saying Pensions Increase 2021 but there is no information on it Still no explanation as to why my pension was not automatically increased by 1.1% for section c members. Helpful lady on the phone told me it was passed onto a department on 20th May but today will escalate this again

I suggest you also contact the CEO of Capita Jonathan.Lewis@capita.co and bring it to his attention! While I was trying to get my supplement added to my Section C pension after I left RM I was fobbed off by the people I spoke to. But the CEO sorted it out in 48 hours! I too never got my RMSPS letter or P60 from Capita. But did get the increase unlike you. And can at least view my letter on the Portal now.

Where is it apparent that you get your supplement? As I have recently left RM and as yet can't find any evidence of a supplement payment.

Are you in Section C? If you are in Section B you don't get the supplement.

I left in January 2021 after 13 years, so I believe I should get the supplement as it was included in the application forms.

[david3595]

I phoned RMSPS today as my Pension Pay Slip for May that I can now see on the Portal has not been increased. First they said as I took my Pension in January I would only receive a smaller payment or no payment at all, I told them I took my Pension in January 2020 some 16 months ago and not January just past. I explained that RMPP have informed me of a 1.1% increase and it has been added this month. I was put on hold to then be told they didn’t know why I received no Pension increase this month but could confirm that’s why I got no letter of an increase . The non payment has now been escalated to another department and I will receive a reply within the next 7 to 10 days.

Update... I phoned RMSPS today as it’s just over 2 weeks since I last phoned. My RMSPS Portal was updated yesterday with a letter on it saying Pensions Increase 2021 but there is no information on it Still no explanation as to why my pension was not automatically increased by 1.1% for section c members. Helpful lady on the phone told me it was passed onto a department on 20th May but today will escalate this again

I suggest you also contact the CEO of Capita Jonathan.Lewis@capita.co and bring it to his attention! While I was trying to get my supplement added to my Section C pension after I left RM I was fobbed off by the people I spoke to. But the CEO sorted it out in 48 hours! I too never got my RMSPS letter or P60 from Capita. But did get the increase unlike you. And can at least view my letter on the Portal now.

I emailed Jon Lewis CEO of Capita today and the matter was resolved in 4 hours. I was due a Pension Increase and it will now be paid at end of June with arrears included. 7 weeks of emails and calls to Capita and got no where then 1 email to the top man and it’s all sorted.