We're sorry for any inconvenience and thank you for your understanding. We will regularly update customers on the offices most impacted here:
Question for you Postman
I understand that an office gets onto the public service disruption list after 3 consecutive days with 30% of delivery points failing the USO. From my understanding, RM uses a Delivery Point Coverage app that combines the data from its delivery to specification (DTS) system with PDA data to identify where deliveries have occurred.
PDA data can demonstrate where you went but doesn't identify what mail was still sitting in the frame or left in trays when you left the office. So how much of the delivery point coverage figure relies on information recoded by management and who audits the accuracy of that information?
Also, if loops of mail are taken out but have been brought back undelivered, how are those delivery points recorded and fed back into the figures? Because it's my understanding that this gets overlooked in our office
Is it that convoluted? I thought the DOM "should" be on the shop floor looking at the frames and talking to staff to see what was and what wasn't being delivered on the day.
Bringing work back is a very grey area, I've certainly been told to take everything out for delivery when I had no chance of completing it. I don't know if the walk was reported as completed or not
We're sorry for any inconvenience and thank you for your understanding. We will regularly update customers on the offices most impacted here:
Question for you Postman
I understand that an office gets onto the public service disruption list after 3 consecutive days with 30% of delivery points failing the USO. From my understanding, RM uses a Delivery Point Coverage app that combines the data from its delivery to specification (DTS) system with PDA data to identify where deliveries have occurred.
PDA data can demonstrate where you went but doesn't identify what mail was still sitting in the frame or left in trays when you left the office. So how much of the delivery point coverage figure relies on information recoded by management and who audits the accuracy of that information?
Also, if loops of mail are taken out but have been brought back undelivered, how are those delivery points recorded and fed back into the figures? Because it's my understanding that this gets overlooked in our office
As another poster has said, don't think it's that complicated. I would have thought the failures are recorded from the data gathered from DODR's.
If you're inclined to go on Robin, there's a page in 'Delivery' about managers completing DODR's (Delivery Office Daily Reports).
Which includes:
Delivery Office Daily Report (DODR)
What is the Delivery Office Daily Report (DODR)?
All delivery units are required to report on unit clearance to workplan each day. This is done by completing the End of Day report and the Route Report (which then needs to be confirmed, or amended and confirmed via the 07:30 report the following day).
For any delivery units classed as Scale Payment Delivery Units (SPDO), they are now required to confirm any delivery route failures daily via the 07:30 report or the Route Report. This is the same as all delivery units.
Details of each report, are shown below:
07:30 (Monday to Saturday DO & SPDO units) - This report is used to confirm the previous day's Route Report entries or to add/amend any delivery route failures since yesterday’s Route Report submission. This is very important as we are measured on the USO delivery route failures as a business and fines can be levied by the regulator for failing to achieve our targets.
End of day (Monday to Saturday DO units only) - This report contains questions for achievement against the National Workplan and any additional questions the business needs to ask. There are also monthly questions, which are asked on the last Wednesday of the month.
The question categories on this report are as follows:
MAIL ARRIVALS
WORKPLAN CLEARANCE
MISSORTS
MAIL IN UNIT NOT DUE DELIVERY
DELIVERY ROUTES
RETURNS TO MAIL CENTRE
CONTAINER CONTROL
MPUs Only
D2D (WEEKLY)
DROP OFF POINTS (MONTHLY)
LABELS 2 GO (MONTHLY)
Not accusing anyone of falsifying the figures but management could potentially have competing incentives when reporting failures.
An office that is struggling for resources might benefit from accurately showing how badly it is failing whereas an office that is under pressure to demonstrate improved QoS or a successful DM26 deployment has the opposite incentive.
That is why I'm genuinely interested in what is independently captured by the systems and what relies on local management input. If the same people being measured are also responsible for confirming the figures they're being measured against, there surely needs to be some form of independent audit. Whether that happens is what I am trying to establish
On the face of it, shareholder value is the dumbest idea in the world.
there surely needs to be some form of independent audit. Whether that happens is what I am trying to establish
Check the office visitors' log. Audits do happen, occasionally. Visitors have to declare their business on site and who they are working for. Most staff will be completely unaware any ever occur because they're not inside all day.
Check the office visitors' log. Audits do happen, occasionally. Visitors have to declare their business on site and who they are working for. Most staff will be completely unaware any ever occur because they're not inside all day.
Yeah, perhaps I'll spot the auditor around the same time that our MP finally decides to show up!
On the face of it, shareholder value is the dumbest idea in the world.
there surely needs to be some form of independent audit. Whether that happens is what I am trying to establish
Check the office visitors' log. Audits do happen, occasionally. Visitors have to declare their business on site and who they are working for. Most staff will be completely unaware any ever occur because they're not inside all day.
Aren't the independent auditors just a manager from a different office? I don't believe they're from an outside organisation!
If it's like what I've recently seen in our office when I had to return to the office partway through with a dodgy wagon, a friendly manager grabs hold of them, they sit in the office for a bit with coffee and biscuits, then the 'auditor' wanders round a few frames that have still got mail in them, picks out random letters to look at and that's it. TIck in the box, cheers mate.
I think the office are also aware of the visits beforehand. They definitely are before an MP visit. That's why the offices are always completely clear in the photo opportunities.
