Royal Mail “making it easier than ever to send parcels”

[Smoothbackground]

They turn up as a last resort, not by choice. It is a “service” very few people, if any, would willingly choose. Aside from perhaps a small 2% of customers, the vast majority of visitors to the CSP would have much preferred if the postie had delivered their item to a neighbour or safeplace.

What *facts* do you have that says that 2% of customers prefer to use Post Offices and collection points? You don't have any - it's just your own opinion. We should be offering all options for customers to collect and send parcels and that includes collection boxes, post offices and also longer hours for them to go and collect parcels at callers offices. Many customers don't actually want their items delivered to their neighbour and this is why RM introduced a 'delivery to neighbour' option on the PDA so that they are covered when you enter their names. Most posties don't bother doing this and managers still get a lot of complaints regarding denial of receipt. I never bother trying any neighbour unless it's either on the PDA or notified elsewhere. You don't get any brownie points for trying a dozen extra neighbours down the street - so why bother?

I was actually regurgitating the “facts” given to Amazon DSP drivers during first-time delivery training and the instruction not to bring parcels back unless humanly impossible to effect delivery, with over 98% of recipients just wanting their parcel right now, without any faff.

And yes, you do get brownie points — you have less “redeliveries” to do the following day, aka an easier day. It also means the recipient has something to look forward to when getting in from work — playing with the contents of their new parcel — rather than working out how on earth they’ll get down to the Royal Mail CSP during its massively restricted opening times.

[Smoothbackground]

Oh yeah you actually do get brownie points, on the PDA in the section where you can see your driving scores it shows your 'performance' with a streak of how many tracked you've successfully delivered.

What am I going to do with all those 'virtual' stamps though? Can't use them anywhere. Maybe if they allowed me to clock out 4 hours early I might start trying that. Though I have to wonder how on earth I would manage to complete everything and still do that!

Maybe if you made a better effort to effect first-time delivery/do your job you might be allowed to leave early the next day!!

[Barnacle]

They turn up as a last resort, not by choice. It is a “service” very few people, if any, would willingly choose. Aside from perhaps a small 2% of customers, the vast majority of visitors to the CSP would have much preferred if the postie had delivered their item to a neighbour or safeplace.

What *facts* do you have that says that 2% of customers prefer to use Post Offices and collection points? You don't have any - it's just your own opinion. We should be offering all options for customers to collect and send parcels and that includes collection boxes, post offices and also longer hours for them to go and collect parcels at callers offices. Many customers don't actually want their items delivered to their neighbour and this is why RM introduced a 'delivery to neighbour' option on the PDA so that they are covered when you enter their names. Most posties don't bother doing this and managers still get a lot of complaints regarding denial of receipt. I never bother trying any neighbour unless it's either on the PDA or notified elsewhere. You don't get any brownie points for trying a dozen extra neighbours down the street - so why bother?

I was actually regurgitating the “facts” given to Amazon DSP drivers during first-time delivery training and the instruction not to bring parcels back unless humanly impossible to effect delivery, with over 98% of recipients just wanting their parcel right now, without any faff.

And yes, you do get brownie points — you have less “redeliveries” to do the following day, aka an easier day. It also means the recipient has something to look forward to when getting in from work — playing with the contents of their new parcel — rather than working out how on earth they’ll get down to the Royal Mail CSP during its massively restricted opening times.

We are not Amazon. We do things differently. One of those differences was the Callers Office, where customers could actually speak to a human about any postal issues they were having as well as picking up a parcel or a Special Delivery item. It provided a very well used customer service. Amazon doesn’t care about that.

You work at RM now so stop applying Amazon nonsense to RM.

[Smoothbackground]

They turn up as a last resort, not by choice. It is a “service” very few people, if any, would willingly choose. Aside from perhaps a small 2% of customers, the vast majority of visitors to the CSP would have much preferred if the postie had delivered their item to a neighbour or safeplace.

What *facts* do you have that says that 2% of customers prefer to use Post Offices and collection points? You don't have any - it's just your own opinion. We should be offering all options for customers to collect and send parcels and that includes collection boxes, post offices and also longer hours for them to go and collect parcels at callers offices. Many customers don't actually want their items delivered to their neighbour and this is why RM introduced a 'delivery to neighbour' option on the PDA so that they are covered when you enter their names. Most posties don't bother doing this and managers still get a lot of complaints regarding denial of receipt. I never bother trying any neighbour unless it's either on the PDA or notified elsewhere. You don't get any brownie points for trying a dozen extra neighbours down the street - so why bother?

I was actually regurgitating the “facts” given to Amazon DSP drivers during first-time delivery training and the instruction not to bring parcels back unless humanly impossible to effect delivery, with over 98% of recipients just wanting their parcel right now, without any faff.

And yes, you do get brownie points — you have less “redeliveries” to do the following day, aka an easier day. It also means the recipient has something to look forward to when getting in from work — playing with the contents of their new parcel — rather than working out how on earth they’ll get down to the Royal Mail CSP during its massively restricted opening times.

We are not Amazon. We do things differently. One of those differences was the Callers Office, where customers could actually speak to a human about any postal issues they were having as well as picking up a parcel or a Special Delivery item. It provided a very well used customer service. Amazon doesn’t care about that.

You work at RM now so stop applying Amazon nonsense to RM.

No, we are trying to emulate and replicate the Amazon model. Everyone on this forum, and elsewhere in real-world RM, says that that is the goal of RM: to replicate Amazon. Why? Because as its strap-line says, Amazon is the most customer-centric company on earth. Everything about Amazon is geared only towards the customer and giving them what they want. It generates the money it does because it takes the time to know what customers want.

So the CSP was a selling point and a standout feature? Get outta here! The CSP is — and always has been — a room of doom for customers. Nobody wants to be there. You can delude yourself as much as you like.

[Barnacle]

They turn up as a last resort, not by choice. It is a “service” very few people, if any, would willingly choose. Aside from perhaps a small 2% of customers, the vast majority of visitors to the CSP would have much preferred if the postie had delivered their item to a neighbour or safeplace.

What *facts* do you have that says that 2% of customers prefer to use Post Offices and collection points? You don't have any - it's just your own opinion. We should be offering all options for customers to collect and send parcels and that includes collection boxes, post offices and also longer hours for them to go and collect parcels at callers offices. Many customers don't actually want their items delivered to their neighbour and this is why RM introduced a 'delivery to neighbour' option on the PDA so that they are covered when you enter their names. Most posties don't bother doing this and managers still get a lot of complaints regarding denial of receipt. I never bother trying any neighbour unless it's either on the PDA or notified elsewhere. You don't get any brownie points for trying a dozen extra neighbours down the street - so why bother?

I was actually regurgitating the “facts” given to Amazon DSP drivers during first-time delivery training and the instruction not to bring parcels back unless humanly impossible to effect delivery, with over 98% of recipients just wanting their parcel right now, without any faff.

And yes, you do get brownie points — you have less “redeliveries” to do the following day, aka an easier day. It also means the recipient has something to look forward to when getting in from work — playing with the contents of their new parcel — rather than working out how on earth they’ll get down to the Royal Mail CSP during its massively restricted opening times.

We are not Amazon. We do things differently. One of those differences was the Callers Office, where customers could actually speak to a human about any postal issues they were having as well as picking up a parcel or a Special Delivery item. It provided a very well used customer service. Amazon doesn’t care about that.

You work at RM now so stop applying Amazon nonsense to RM.

No, we are trying to emulate and replicate the Amazon model. Everyone on this forum, and elsewhere in real-world RM, says that that is the goal of RM: to replicate Amazon. Why? Because as its strap-line says, Amazon is the most customer-centric company on earth. Everything about Amazon is geared only towards the customer and giving them what they want. It generates the money it does because it takes the time to know what customers want.

So the CSP was a selling point and a standout feature? Get outta here! The CSP is — and always has been — a room of doom for customers. Nobody wants to be there. You can delude yourself as much as you like.

No one who says that RM are trying to emulate Amazon, are saying that that is a good thing.

Why on earth do you work for RM? You can’t stand Posties, you can’t stand anything that made RM different from your precious Amazon. Go back to them, I’m sure there’s a place for you.

[Smoothbackground]

They turn up as a last resort, not by choice. It is a “service” very few people, if any, would willingly choose. Aside from perhaps a small 2% of customers, the vast majority of visitors to the CSP would have much preferred if the postie had delivered their item to a neighbour or safeplace.

What *facts* do you have that says that 2% of customers prefer to use Post Offices and collection points? You don't have any - it's just your own opinion. We should be offering all options for customers to collect and send parcels and that includes collection boxes, post offices and also longer hours for them to go and collect parcels at callers offices. Many customers don't actually want their items delivered to their neighbour and this is why RM introduced a 'delivery to neighbour' option on the PDA so that they are covered when you enter their names. Most posties don't bother doing this and managers still get a lot of complaints regarding denial of receipt. I never bother trying any neighbour unless it's either on the PDA or notified elsewhere. You don't get any brownie points for trying a dozen extra neighbours down the street - so why bother?

I was actually regurgitating the “facts” given to Amazon DSP drivers during first-time delivery training and the instruction not to bring parcels back unless humanly impossible to effect delivery, with over 98% of recipients just wanting their parcel right now, without any faff.

And yes, you do get brownie points — you have less “redeliveries” to do the following day, aka an easier day. It also means the recipient has something to look forward to when getting in from work — playing with the contents of their new parcel — rather than working out how on earth they’ll get down to the Royal Mail CSP during its massively restricted opening times.

We are not Amazon. We do things differently. One of those differences was the Callers Office, where customers could actually speak to a human about any postal issues they were having as well as picking up a parcel or a Special Delivery item. It provided a very well used customer service. Amazon doesn’t care about that.

You work at RM now so stop applying Amazon nonsense to RM.

No, we are trying to emulate and replicate the Amazon model. Everyone on this forum, and elsewhere in real-world RM, says that that is the goal of RM: to replicate Amazon. Why? Because as its strap-line says, Amazon is the most customer-centric company on earth. Everything about Amazon is geared only towards the customer and giving them what they want. It generates the money it does because it takes the time to know what customers want.

So the CSP was a selling point and a standout feature? Get outta here! The CSP is — and always has been — a room of doom for customers. Nobody wants to be there. You can delude yourself as much as you like.

No one who says that RM are trying to emulate Amazon, are saying that that is a good thing.

Why on earth do you work for RM? You can’t stand Posties, you can’t stand anything that made RM different from your precious Amazon. Go back to them, I’m sure there’s a place for you.

No thanks, I’m done with working for Amazon. Great for customers, rubbish for staff/workers. There can be no denying though that their tech and consumer insight is the best out there. Even RM are big customers of Amazon Web Services, AI, and some of their data-science stuff, which says it all really.

As for me, I do like most posties I meet, both new and legacy staff, even if some of us have massively different ways of work and a wholly different work ethic. Importantly, I am very fond of all our new-contract posties - we are a great, tight-knit team of dedicated posties. I enjoy working for RM, just as important, they like me working for them, so why change? To quote another famous brand, I’m loving it!

[reddevils]

They turn up as a last resort, not by choice. It is a “service” very few people, if any, would willingly choose. Aside from perhaps a small 2% of customers, the vast majority of visitors to the CSP would have much preferred if the postie had delivered their item to a neighbour or safeplace.

What *facts* do you have that says that 2% of customers prefer to use Post Offices and collection points? You don't have any - it's just your own opinion. We should be offering all options for customers to collect and send parcels and that includes collection boxes, post offices and also longer hours for them to go and collect parcels at callers offices. Many customers don't actually want their items delivered to their neighbour and this is why RM introduced a 'delivery to neighbour' option on the PDA so that they are covered when you enter their names. Most posties don't bother doing this and managers still get a lot of complaints regarding denial of receipt. I never bother trying any neighbour unless it's either on the PDA or notified elsewhere. You don't get any brownie points for trying a dozen extra neighbours down the street - so why bother?

I was actually regurgitating the “facts” given to Amazon DSP drivers during first-time delivery training and the instruction not to bring parcels back unless humanly impossible to effect delivery, with over 98% of recipients just wanting their parcel right now, without any faff.

And yes, you do get brownie points — you have less “redeliveries” to do the following day, aka an easier day. It also means the recipient has something to look forward to when getting in from work — playing with the contents of their new parcel — rather than working out how on earth they’ll get down to the Royal Mail CSP during its massively restricted opening times.

We are not Amazon. We do things differently. One of those differences was the Callers Office, where customers could actually speak to a human about any postal issues they were having as well as picking up a parcel or a Special Delivery item. It provided a very well used customer service. Amazon doesn’t care about that.

You work at RM now so stop applying Amazon nonsense to RM.

No, we are trying to emulate and replicate the Amazon model. Everyone on this forum, and elsewhere in real-world RM, says that that is the goal of RM: to replicate Amazon. Why? Because as its strap-line says, Amazon is the most customer-centric company on earth. Everything about Amazon is geared only towards the customer and giving them what they want. It generates the money it does because it takes the time to know what customers want.

So the CSP was a selling point and a standout feature? Get outta here! The CSP is — and always has been — a room of doom for customers. Nobody wants to be there. You can delude yourself as much as you like.

No one who says that RM are trying to emulate Amazon, are saying that that is a good thing.

Why on earth do you work for RM? You can’t stand Posties, you can’t stand anything that made RM different from your precious Amazon. Go back to them, I’m sure there’s a place for you.

No thanks, I’m done with working for Amazon. Great for customers, rubbish for staff/workers. There can be no denying though that their tech and consumer insight is the best out there. Even RM are big customers of Amazon Web Services, AI, and some of their data-science stuff, which says it all really.

As for me, I do like most posties I meet, both new and legacy staff, even if some of us have massively different ways of work and a wholly different work ethic. Importantly, I am very fond of all our new-contract posties - we are a great, tight-knit team of dedicated posties. I enjoy working for RM, just as important, they like me working for them, so why change? To quote another famous brand, I’m loving it!

You are paid £12.40 an hour. You are being exploited. Most New Contract Posties leave when they discover the level of exploitation. New Posties are reserves put on the most difficult duties, duties that haven't been out for 2 or three days. They also change peoples hours and days off at a whim and expect them to work most weekends if you are a DPR Driver. To say you are loving it makes me think your are psychologically disturbed or highly submissive and compliant. Ripe for how Royal Mail want their staff to be so they can lower terms and conditions even more.
When managers are being paid 40,000 + and heavy bonuses, improved salaries and terms whilst workers in a cost of living crisis are having theirs reduced I find your posts highly offensive.

[scotchy1962]

Smooth it's obvious your goal in life is to annoy as many "legacy" (I hate the word) post people as humanly possible, in as short a time as possible, while singing the praises of Amazon/yourself and all your fellow newbies.
How to integrate yourself..... not! Do you see yourself as some sort of poster person for the newbies?
Or maybe deep down you detest us and our contracts so much it consumes you?
Our weekly wages, paid breaks, delivery supplement or any of our hard won workers rights.
You forget one thing, RM imposed these changes for new starters, not us.
You signed the contract, again nothing to do with us.
I suggest you stick to that knowledge and stop blaming those on better terms, how about joining the fight to get your terms up to ours rather than fighting against us at every turn.

[Smoothbackground]

They turn up as a last resort, not by choice. It is a “service” very few people, if any, would willingly choose. Aside from perhaps a small 2% of customers, the vast majority of visitors to the CSP would have much preferred if the postie had delivered their item to a neighbour or safeplace.

What *facts* do you have that says that 2% of customers prefer to use Post Offices and collection points? You don't have any - it's just your own opinion. We should be offering all options for customers to collect and send parcels and that includes collection boxes, post offices and also longer hours for them to go and collect parcels at callers offices. Many customers don't actually want their items delivered to their neighbour and this is why RM introduced a 'delivery to neighbour' option on the PDA so that they are covered when you enter their names. Most posties don't bother doing this and managers still get a lot of complaints regarding denial of receipt. I never bother trying any neighbour unless it's either on the PDA or notified elsewhere. You don't get any brownie points for trying a dozen extra neighbours down the street - so why bother?

I was actually regurgitating the “facts” given to Amazon DSP drivers during first-time delivery training and the instruction not to bring parcels back unless humanly impossible to effect delivery, with over 98% of recipients just wanting their parcel right now, without any faff.

And yes, you do get brownie points — you have less “redeliveries” to do the following day, aka an easier day. It also means the recipient has something to look forward to when getting in from work — playing with the contents of their new parcel — rather than working out how on earth they’ll get down to the Royal Mail CSP during its massively restricted opening times.

We are not Amazon. We do things differently. One of those differences was the Callers Office, where customers could actually speak to a human about any postal issues they were having as well as picking up a parcel or a Special Delivery item. It provided a very well used customer service. Amazon doesn’t care about that.

You work at RM now so stop applying Amazon nonsense to RM.

No, we are trying to emulate and replicate the Amazon model. Everyone on this forum, and elsewhere in real-world RM, says that that is the goal of RM: to replicate Amazon. Why? Because as its strap-line says, Amazon is the most customer-centric company on earth. Everything about Amazon is geared only towards the customer and giving them what they want. It generates the money it does because it takes the time to know what customers want.

So the CSP was a selling point and a standout feature? Get outta here! The CSP is — and always has been — a room of doom for customers. Nobody wants to be there. You can delude yourself as much as you like.

No one who says that RM are trying to emulate Amazon, are saying that that is a good thing.

Why on earth do you work for RM? You can’t stand Posties, you can’t stand anything that made RM different from your precious Amazon. Go back to them, I’m sure there’s a place for you.

No thanks, I’m done with working for Amazon. Great for customers, rubbish for staff/workers. There can be no denying though that their tech and consumer insight is the best out there. Even RM are big customers of Amazon Web Services, AI, and some of their data-science stuff, which says it all really.

As for me, I do like most posties I meet, both new and legacy staff, even if some of us have massively different ways of work and a wholly different work ethic. Importantly, I am very fond of all our new-contract posties - we are a great, tight-knit team of dedicated posties. I enjoy working for RM, just as important, they like me working for them, so why change? To quote another famous brand, I’m loving it!

You are paid £12.40 an hour. You are being exploited. Most New Contract Posties leave when they discover the level of exploitation. New Posties are reserves put on the most difficult duties, duties that haven't been out for 2 or three days. They also change peoples hours and days off at a whim and expect them to work most weekends if you are a DPR Driver. To say you are loving it makes me think your are psychologically disturbed or highly submissive and compliant. Ripe for how Royal Mail want their staff to be so they can lower terms and conditions even more.
When managers are being paid 40,000 + and heavy bonuses, improved salaries and terms whilst workers in a cost of living crisis are having theirs reduced I find your posts highly offensive.

I’m paid £14.87 per hour, plus £18.78 per hour for all OT. I’m earning the best part of £40k myself for six days’ work. Hardly being exploited. There’s 17,000 of us - and massively increasing, day by day - so clearly people are happy to stick around. Yes, it’s def not for everybody, but no job is.

[Smoothbackground]

Smooth it's obvious your goal in life is to annoy as many "legacy" (I hate the word) post people as humanly possible, in as short a time as possible, while singing the praises of Amazon/yourself and all your fellow newbies.
How to integrate yourself..... not! Do you see yourself as some sort of poster person for the newbies?
Or maybe deep down you detest us and our contracts so much it consumes you?
Our weekly wages, paid breaks, delivery supplement or any of our hard won workers rights.
You forget one thing, RM imposed these changes for new starters, not us.
You signed the contract, again nothing to do with us.
I suggest you stick to that knowledge and stop blaming those on better terms, how about joining the fight to get your terms up to ours rather than fighting against us at every turn.

No, the reverse is true: a small but very vocal minority of long-time posties, both here on the forum but also in real life in the DO, exclude us and ostracise all of us new-entrant posties as not being real posties, not being part of their team, not the real deal, an inferior version of what they think a postie is. They think they’re rubbing our nose in it when going on about their paid breaks, D2D supplements, etc, etc. We therefore laugh among ourselves when we hear them moaning about their “overtime ban” — while we’re raking in £180 in OT at £18.78 ph for working a long day off and filling our boots with as much OT as we want. They think we’re mugs, we think they are. It results in there being a dividing line between us and them. We are united on our side and generally happy with our lot and what we willingly signed up for.

[reddevils]

I’m paid £14.87 per hour, plus £18.78 per hour for all OT. I’m earning the best part of £40k myself for six days’ work. Hardly being exploited. There’s 17,000 of us - and massively increasing, day by day - so clearly people are happy to stick around. Yes, it’s def not for everybody, but no job is.
[/quote]

So your within London or London Outer Circle?
Well the majority of posties are earning 12.40 an hour, that is the new contract hourly rate. Because cost of living is even higher in London, outer circle I assume that is why you are on 14.87 an hour?
That is not an accurate description of what most new posties earn. I am on a so called legacy contract so I am not bitter, I am just disgusted with having two tier staff and people supporting the business.
Simply because unscrupulous employers in the industry are using mass immigration to reduce wages, and a cost of living crisis to exploit peoples desperation does not mean you should be thankful for Royal Mail. It is a industry that is ripe for exploitation and is looking more like a Indian sweat shop. Wages have not kept up with prices and despite the media reporting wage growth our employer decides to reduce the wage for new starters.

People aren't happy to stick around 70 percent leave by their first year.
I can't verify what you earn but your OT rate is after 40 hours including unpaid breaks. So you have been at work for 43 and half hours before your OT rate kicks in. And you are working you day off just to earn that wage.

[scotchy1962]

Smooth it's obvious your goal in life is to annoy as many "legacy" (I hate the word) post people as humanly possible, in as short a time as possible, while singing the praises of Amazon/yourself and all your fellow newbies.
How to integrate yourself..... not! Do you see yourself as some sort of poster person for the newbies?
Or maybe deep down you detest us and our contracts so much it consumes you?
Our weekly wages, paid breaks, delivery supplement or any of our hard won workers rights.
You forget one thing, RM imposed these changes for new starters, not us.
You signed the contract, again nothing to do with us.
I suggest you stick to that knowledge and stop blaming those on better terms, how about joining the fight to get your terms up to ours rather than fighting against us at every turn.

No, the reverse is true: a small but very vocal minority of long-time posties, both here on the forum but also in real life in the DO, exclude us and ostracise all of us new-entrant posties as not being real posties, not being part of their team, not the real deal, an inferior version of what they think a postie is. They think they’re rubbing our nose in it when going on about their paid breaks, D2D supplements, etc, etc. We therefore laugh among ourselves when we hear them moaning about their “overtime ban” — while we’re raking in £180 in OT at £18.78 ph for working a long day off and filling our boots with as much OT as we want. They think we’re mugs, we think they are. It results in there being a dividing line between us and them. We are united on our side and generally happy with our lot and what we willingly signed up for.

Smooth i hate to tell you this, that 17,000 is a rapidly rotating workforce with no continuity. We are starting to slow down with people leaving.
Unlike you with your greater London legacy payment, and it is extra to the rest of your so called comrades, the rest of the newbies have to scrape by on the lowest wage in the business. So you don't have that in common with your fellow newbies around the country.
Working 6 day weeks and 60hrs is a young mans game that will catch up with you quickly, i did it for probably the first 6-7 yrs of working here but had to stop as my body was packing in.
You will learn if you hang around long enough.
I cannot condone any older posties who treat you like 2nd class citizens, but then that's human beings for you, idiots come in all forms without exception. All i can say is i haven't nor ever would be anything but cordial, we all had to start somewhere and don't judge us all like them.

[Smoothbackground]

I’m paid £14.87 per hour, plus £18.78 per hour for all OT. I’m earning the best part of £40k myself for six days’ work. Hardly being exploited. There’s 17,000 of us - and massively increasing, day by day - so clearly people are happy to stick around. Yes, it’s def not for everybody, but no job is.

So your within London or London Outer Circle?
Well the majority of posties are earning 12.40 an hour, that is the new contract hourly rate. Because cost of living is even higher in London, outer circle I assume that is why you are on 14.87 an hour?
That is not an accurate description of what most new posties earn. I am on a so called legacy contract so I am not bitter, I am just disgusted with having two tier staff and people supporting the business.
Simply because unscrupulous employers in the industry are using mass immigration to reduce wages, and a cost of living crisis to exploit peoples desperation does not mean you should be thankful for Royal Mail. It is a industry that is ripe for exploitation and is looking more like a Indian sweat shop. Wages have not kept up with prices and despite the media reporting wage growth our employer decides to reduce the wage for new starters.

People aren't happy to stick around 70 percent leave by their first year.
I can't verify what you earn but your OT rate is after 40 hours including unpaid breaks. So you have been at work for 43 and half hours before your OT rate kicks in. And you are working you day off just to earn that wage.
[/quote]

Although I worked in quite a few offices when agency, I can only speak about my current office when I say a good 30 of us new entrants have been there for over a year now, though I will accept each office is like stepping into a different company and that in some bad offices people will be very quick to run for the door. I can’t gainsay your 70% figure — though it does seem a very high attrition rate. Where do you get that figure from? Admittedly even in an okay office like my own we have people running for the hills after just a day or two! But that could be more just a realisation the job isn’t what they thought — or attitudes they encounter, or anything else.

As for verifying my OT, it is a question of simple maths. Yes, long hours, but so be it. Everyone in the outside logistics world works a nine-hour day — minimum — as a matter of daily course, unlike the relatively cushy RM world, so there is no undue hardship for me.

[Smoothbackground]

Smooth it's obvious your goal in life is to annoy as many "legacy" (I hate the word) post people as humanly possible, in as short a time as possible, while singing the praises of Amazon/yourself and all your fellow newbies.
How to integrate yourself..... not! Do you see yourself as some sort of poster person for the newbies?
Or maybe deep down you detest us and our contracts so much it consumes you?
Our weekly wages, paid breaks, delivery supplement or any of our hard won workers rights.
You forget one thing, RM imposed these changes for new starters, not us.
You signed the contract, again nothing to do with us.
I suggest you stick to that knowledge and stop blaming those on better terms, how about joining the fight to get your terms up to ours rather than fighting against us at every turn.

No, the reverse is true: a small but very vocal minority of long-time posties, both here on the forum but also in real life in the DO, exclude us and ostracise all of us new-entrant posties as not being real posties, not being part of their team, not the real deal, an inferior version of what they think a postie is. They think they’re rubbing our nose in it when going on about their paid breaks, D2D supplements, etc, etc. We therefore laugh among ourselves when we hear them moaning about their “overtime ban” — while we’re raking in £180 in OT at £18.78 ph for working a long day off and filling our boots with as much OT as we want. They think we’re mugs, we think they are. It results in there being a dividing line between us and them. We are united on our side and generally happy with our lot and what we willingly signed up for.

Smooth i hate to tell you this, that 17,000 is a rapidly rotating workforce with no continuity. We are starting to slow down with people leaving.
Unlike you with your greater London legacy payment, and it is extra to the rest of your so called comrades, the rest of the newbies have to scrape by on the lowest wage in the business. So you don't have that in common with your fellow newbies around the country.
Working 6 day weeks and 60hrs is a young mans game that will catch up with you quickly, i did it for probably the first 6-7 yrs of working here but had to stop as my body was packing in.
You will learn if you hang around long enough.
I cannot condone any older posties who treat you like 2nd class citizens, but then that's human beings for you, idiots come in all forms without exception. All i can say is i haven't nor ever would be anything but cordial, we all had to start somewhere and don't judge us all like them.

Scotchy, I think we will have to respectfully agree to disagree. It isn’t the lowest wage in the market — far from it. Also, RM working days are the shortest in the market - most places expect at least nine hours, in reality as long as is needed to complete the route. All without a pension contributing almost 20% to the fund, a sal-sac car, guaranteed hours, no vehicle expenses, holiday pay, occasional quiet days…

Also, as debated ad nauseam last year, I’m not in a London office, though I realise the hourly rates in our region (ours plus at least one neighbouring office anyway) are paid at what people are calling the London rate, so it is clear there are differing hourly rates and that different personal circumstances (ie my OT offsets the disparity between legacy and new-entrant pay) affect things differently. I’m also fortunate to be on a 40-hour contract — I realise many of 17,000 colleagues aren’t in that same boat. So I don’t claim to be a poster girl (middle-aged woman actually) for the 17,000 nor a spokesperson. When I was on about being united, I was merely speaking about the cohort of us at my DO. I couldn’t and wouldn’t speak beyond that as I have no knowledge there.

[reddevils]

Although I worked in quite a few offices when agency, I can only speak about my current office when I say a good 30 of us new entrants have been there for over a year now, though I will accept each office is like stepping into a different company and that in some bad offices people will be very quick to run for the door. I can’t gainsay your 70% figure — though it does seem a very high attrition rate. Where do you get that figure from? Admittedly even in an okay office like my own we have people running for the hills after just a day or two! But that could be more just a realisation the job isn’t what they thought — or attitudes they encounter, or anything else.

As for verifying my OT, it is a question of simple maths. Yes, long hours, but so be it. Everyone in the outside logistics world works a nine-hour day — minimum — as a matter of daily course, unlike the relatively cushy RM world, so there is no undue hardship for me.
[/quote]

Your problem is that you compare to other employers in the sector or other businesses and think you are getting a good deal. You work for an industry that is ripe in exploitation but because you worked for Amazon you say its not that bad. Its like having a boyfriend that would hit you every night but now your new boyfriend only hits every two days. Good improvement!
Instead if supporting Royal Mails new policy on here you should be encouraging people to reject it and to get Royal Mail to pay a living wage! Everyone outside the logistics world may work a nine hour day but they often don't work weekends and have set hours.
As for the statistic I will admit it is a figure I can't remember exact where it came from so shouldn't have published it. My own office 8/10 new starters have recently left. And I know there is official CWU documentation stating 25 percent of new starters leave after 90 days.