Royal Mail fined £ 5.6m for missing delivery targets

[Mr Rush]

“In the evidence we assessed, we did not identify any suggestion that Royal Mail’s senior management had directed the prioritisation of parcels over letters"

Well of course, they'd be stupid to leave a paper trail. Has anyone ever gotten a manager to put 'just clear the Tracked' in writing? All senior management have to do is arrange the incentives appropriately to direct local management to the desired behaviour.

[twoloops]

Angry Postman sums it