Customers encouraged to complain

dogfood · Post by **dogfood** » 06 Jun 2007, 14:00

I heard on the news yesterday that OFCOM are encouraging customers to complain if their mail arrives late. This is when our managers are proposing to introduce later start times for us. Now I might be thick or lacking in Management thought processes but to me logic suggests that a later start would equal a later deliver time, therefore resulting in more complaints

cruisey · Post by **cruisey** » 06 Jun 2007, 14:03

OUR MANAGER HAS INFORMED US THAT THE PEOPLE WE DELIVER TO ARE NOT THE CUSTOMER SO NOBODY CARES WHAT THEY WANT. QUOTE FROM THE DOM AT KINGS NORTON D.O
WONDER WHAT AL & AD WOULD MAKE OF THAT

Post by **TrueBlueTerrier** » 06 Jun 2007, 14:11

cruisey wrote:OUR MANAGER HAS INFORMED US THAT THE PEOPLE WE DELIVER TO ARE NOT THE CUSTOMER SO NOBODY CARES WHAT THEY WANT. QUOTE FROM THE DOM AT KINGS NORTON D.O
WONDER WHAT AL & AD WOULD MAKE OF THAT

Thats exactly what they think - they just don't admit it publicly.

dogfood · Post by **dogfood** » 06 Jun 2007, 14:13

I have been told this by one of my managers and argued that everyone we deliver to is a customer or potential customer if they are wanting to send any letters or packages to anywhere in the world. Short sighted T*ss*r. I run a business and my mail arrives via royal mail at 3.30pm or from a rival at 8.30pm.....uuuuhhhmmm let me think who should I use when I want to get something to someone.......Not Rocket Science is it? but seems to be beyond the thinking of Managers that earn shedloads of money and Â£350,000 bonuses.

Postie with no degree, no education, but more intelligent than the leaders...........

Post by **POSTMAN** » 06 Jun 2007, 14:20

The thing is you want a massive public outcry regarding late deliverys.
But i don't think we're gonna get it.
I know PostCON and Postwatch are looking into it,but soon it will be too late.
Once the start times have been moved what chance is there of them telling RM to put it back again!
ps cruisey/dog your DOM's a wank biscuit,actually.............most of them are.

IWW Fellow Worker · Post by **IWW Fellow Worker** » 06 Jun 2007, 15:09

The problem is, customers might whinge to you about receiving their mail later than they would like it, but mostly they aren't going to write a letter or even phone Customer Care because that might require a bit of effort. Best thing is to tell them this is exactly what Royal Mail want and it's not going to arrive any earlier unless they do make a formal complaint. Tell them you and the CWU don't want them getting their mail and put the blame where it lies: the management.

Post by **TrueBlueTerrier** » 06 Jun 2007, 20:27

I actually take out those small contact cards that they use in callers offices that have the customer services number on and get them to complain to them.

L Tommo · Post by **L Tommo** » 06 Jun 2007, 23:03

POSTMAN DUDE wrote: ps cruisey/dog your DOM's a wank biscuit,actually.............most of them are.

Nice POSTMAN... The old "wank biscuit ahh"

OUT

HEHEHEHEHE!!!

Fed Up · Post by **Fed Up** » 22 Jun 2007, 21:30

I think the quote that the person you deliver to is not the customer came from the Alan Leighton book of diplomacy (which isn't very big) I've heard it from our DOM too.it must be some sort of a mantra they chant at their audiences with im upstairs Clearly they are not aware that mail begets mail, i.e. the chances are many of the letters we deliver will require a reply...... its a little bit like this forum, put up a topic and do you know what someone replies..... yeah OK prove me wrong !!!!!!!!!!!!

Post by **POSTMAN** » 23 Jun 2007, 00:00

I'll lock this topic now cause no ones repling

Actually wernt it long ago they were spouting out about direct mail/D2Ds that a large percentage of it gets leads on to the product or other products ect ect.
And creates more mail and also the sender is happy cause the advertising works and also the customer is happy because of the advertising.
This has all been quoted by RM.

L Tommo · Post by **L Tommo** » 23 Jun 2007, 00:23

HAHAHAHA I wanted to see how long we all would wait for the next post... Sorry fed up mate!!!!

Now i dont understand The media and advertising.. Never had i dont suppose i ever will???

But it works so say the fat cats and big shots in the game.. Or does just giving the general public a service what they can rely on and have faith in WORK??? Dont this work for any business or product??? Create a buzz yes But again Mailshots for banking in my mind just dont work unless u really want a morgage or a loan as more do ??? Then you know you go to the bank with the best intrest... AHHH adverts needed!! Or not.. ? Coz your find out thru papers or teletex or the web or walking in a high st and seeing for urself!!! Ohh well HSBC and all the banks pay millions so who am i to judge???? All i know is ROYAL MAIL DONT NEED ADVERTS OR SILLY NAMES OR w*****s ON THE BOARD AND AT THE HELM.. IT NEEDS PEOPLE WHO KNOW HOW TO KEEP THIS SERVICE THE BEST IN THE WORLD... AND THE WAY THEM TWO BUFFOONS ARE RUNNING IT WE WONT BE ANYTHING APART FROM DOWN TRODDEN AND WORKING FOR PEANUTS... ITS TIME THE PEOPLE OF THIS COUNTRY SAT UP AND REALISED WHAT THE GOVERMENT ARE DOING TO OUR LAST SERVICE OUR SERVICE WE WORK IN FOR ALL... The cwu need to pull on the publics heart strings and show how we care. Not just for our jobs but our service Yes i want money im human i need it to live im a realist.. But i want to feel like i did when i first pulled on a royal mail shirt,(and split it , fat git) and felt proud.. NO i aint bin on the booze i mean it!!!!!

BIG AL & lil adam have taken that away and i imagine that goes for most of us?>?>?>?>?

OUT

GIVE US BACK OUR SERVICE YOU PARASITES!!!

Fed Up · Post by **Fed Up** » 23 Jun 2007, 18:53

Absolutely... but the gruesome twosome know exactly how to manipulate and use the media. Last year when they were after government money they were more than happy to spout on about wanting to give all postpeople Â£300 a week, a figure that keeps coming back to haunt us .. but I for one as a part timer (and with no chance of full time work now) will not see that for a long time to come. This year we're over paid and under worked. Leighton also managed to get on 3 pages of the Sun a month or two ago but were was Dave Ward ??? The BBC showed an old video of Royal Mail (GPO as it was then) people sorting into pigeon hole and gave the comment "this is how RM sorted mail in the 1960's then showed a similar scene with a comment of "and this is how Royal Mail sorts mail in the 21st century" with that they switched to a sterile looking wharehouse owned by TNT with sequencing machines firing mail off in all directions and a furhter comment of "and this is how TNT do it". All very true but and its a big but... the TNT mail was all the same size, machine printed, meterd and packed by TNT, the RM stuff (which TNT don't want but is posted by the public) is all shapes and sizes and has numerous values of stamps and very often poorly hand written incorrect addresses... yes Mr General Public did you spot the diference ??? No probably not but then Laurel and Hardy didn't want you to. ..
And yes I know I'm ranting but why are those two moaning that we need to pull ourselves into the 21st century and invest in sequencing machines ... we know that and have done for years but us posties don't have the budget for it... you do Messrs Leighton and Crozier... you should have started this process long ago... but then perhaps if you had spent several millions on modernising the business you wouldn't have got all those millions in bonuses.... yes Mr Crozier your bonus last year and this could have modernised RM . God I didn't realise I was so pissed off . To be honest I think the smileys say it precisely and succinctly so they can have the last word...... :lfo :cfo

L Tommo · Post by **L Tommo** » 23 Jun 2007, 19:23

That aint a rant... That is correct.. All about the shape size and type of mail we work with is emence... We deliver to every address in the British Isles... TNT CHERRY PICK.. Thanks POSTCOMM, AND THE GOVERMENT... Our loan is a joke..As previously mentioned. The Goverments never minded scraping mega Â£Â£Â£Â£Â£Â£Â£Â£Â£ out of the barrel before when we made record profits.. Not 10 years ago.. So Now they chuck 1.2B at the chuckle brothers we are suposed to beg and borrow and lose jobs because we need to "MOVE ON WITH THE TIMES." and "MECHINISE AND COMPEAT WITH OUR RIVALS." Bollox!!!!!!! Them two tossers had long enough time to put in to place a format to combat our rivals it wernt like they turned up over night on our doorsteps knocking our door down and nicking our businesses!!! THEM TWO AND THE GOVERMENT HAVE A PLAN TO DESTROY OUR SERVICE AND OUR JOBS!!! END OF!

OUT!!!! THE BASTARDS AINT GONNA BEAT ME WITH OUT A FIGHT!!!!

UNITY IS STRENGTH!!!

Post by **dvbuk55** » 23 Jun 2007, 19:34

You're right ltommo - they have had time to organise a response - this is it!!!

Mind you when they were both involved in football and one only works two days a week and the supremos they employed leave only too quickly - which tells a tale - you can't expect much and we didn't get much.

Ex postman (sorry) · Post by **Ex postman (sorry)** » 26 Jun 2007, 01:40

What we did in our office about 6 months ago was put a SAE addressed to Royal Mail HQ in every letterbox, with a seperate note saying 'we are only the monkeys. If you've a problem with Royal Mail here's the solution' or words to that effect. Nobody got boll**ked for it. Go direct to the top. If our customers complain to the top regarding our change of service then sooner or later someone has to take notice.
So everybody do that starting next week after the dust has settled.

ROYALMAILCHAT

Customers encouraged to complain

Customers encouraged to complain

Glad you posted POSTMAN....

Fed up mate...