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Delivery times

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For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
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helenaelmasri
Posts: 4
Joined: 29 May 2023, 10:01
Gender: Female

Delivery times

Post by helenaelmasri »

How long does it normally take for a delivery after "leaving processing center, and move to the next facility"?
I wasn't aware the process took over 20 days and I am going on holiday soon and want those clothes... :)
Any idea will be welcome.
Helena
BenacreNick
Posts: 1111
Joined: 18 Jul 2022, 13:27
Gender: Male

Re: Delivery times

Post by BenacreNick »

Helena, could I ask if "leaving processing center, and move to the next facility" a warehouse for the sender or has your ordered items actually entered into the Royal Mail network.

A tracking reference would be helpful.
SpacePhoenix
MAIL CENTRES/PROCESSING
Posts: 11796
Joined: 12 Nov 2008, 17:03
Gender: Male

Re: Delivery times

Post by SpacePhoenix »

BenacreNick wrote:
29 May 2023, 11:14
Helena, could I ask if "leaving processing center, and move to the next facility" a warehouse for the sender or has your ordered items actually entered into the Royal Mail network.

A tracking reference would be helpful.
It sounds like possibly the item is coming from abroad and hasn't entered the UK yet (or not yet cleared customs) or the item isn't being sent via RM. Being able to see the tracking number would help to determine if either of them options is the case
helenaelmasri
Posts: 4
Joined: 29 May 2023, 10:01
Gender: Female

Re: Delivery times

Post by helenaelmasri »

HJX121111048597CD
This is what I see..
Screenshot 2023-05-29 at 16.03.32.png
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clashcityrocker
Posts: 16215
Joined: 22 Sep 2009, 13:50
Gender: Male
Location: strummerville

Re: Delivery times

Post by clashcityrocker »

That is not a Royal Mail tracking reference.
The societies of consumption and squandering of material resources are incompatible with the idea of economic growth and a clean planet.
BenacreNick
Posts: 1111
Joined: 18 Jul 2022, 13:27
Gender: Male

Re: Delivery times

Post by BenacreNick »

Helena, this is not Royal Mail tracking.

Could you tell us where you are (ie country) and where your supplier is located (ie country).
Jefferson Starfish
Posts: 875
Joined: 12 Aug 2011, 15:32
Gender: Female
Location: Greendale DO

Re: Delivery times

Post by Jefferson Starfish »

Has it come from Congo?

It may be stuck in customs?
helenaelmasri
Posts: 4
Joined: 29 May 2023, 10:01
Gender: Female

Re: Delivery times

Post by helenaelmasri »

China I believe...
Binsey
Posts: 389
Joined: 14 Aug 2015, 17:33
Gender: Male

Re: Delivery times

Post by Binsey »

Looking at that I suspect it’s HWDC ie Royal Mail Heathrow.
TrueBlueTerrier
FORUM ADMINISTRATOR
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Re: Delivery times

Post by TrueBlueTerrier »

Binsey wrote:
30 May 2023, 09:39
Looking at that I suspect it’s HWDC ie Royal Mail Heathrow.
Problem is the tracking number is too longer for RMs system so unless a new number has been raised there is no way to track it.

HJX121111048597CD
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helenaelmasri
Posts: 4
Joined: 29 May 2023, 10:01
Gender: Female

Re: Delivery times

Post by helenaelmasri »

I was tracking it via... tracking site is: https://www.track678.com/
and now it says: Arrive at the sorting and distribution cente
So it is slowly making its way I suppose. I am just worried it won't arrive by Friday :(
Snaggletooth
EX POST OFFICE
Posts: 2220
Joined: 13 Sep 2011, 20:17
Gender: Male

Re: Delivery times

Post by Snaggletooth »

Jefferson Starfish wrote:
29 May 2023, 16:30
Has it come from Congo?
helenaelmasri wrote:
29 May 2023, 17:19
China I believe...
All mail that is posted in the People's Republic of China should have CN as the last two letters of the tracking number, in the same way as all mail posted in the United Kingdom has GB as the last two letters. The correct format for mail tracking numbers used by national postal carriers is two letters then nine numbers then two more letters, in that order, where the last two letters are the code for the country where the item was sent. Other carriers may use different formats.
rob6164
Posts: 2
Joined: 06 Jul 2023, 14:31
Gender: Male

Re: Delivery times

Post by rob6164 »

Could some one please go through the processes please
On tracking it states arrived LHR at 07:51 yesterday morning.
How long does it take to clear customs etc.
It was from China with the tracking number
AG712137566CN
When can I expect delivery to be made
I am not aware of all the process it goes through any answers gtreatfully received
Many thanks in advance Rob
Snaggletooth
EX POST OFFICE
Posts: 2220
Joined: 13 Sep 2011, 20:17
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Re: Delivery times

Post by Snaggletooth »

rob6164 wrote:
06 Jul 2023, 15:36
How long does it take to clear customs etc.
There is no single estimate of customs clearance time. We understand that customs select batches of mail at random for extra checks. So two items that arrive on the same plane can have wildly different clearing times.

After clearing customs, most stuff should only take 1-2 days to get to you, or if there are customs fees to pay, 1-2 days to get the grey card through your door.
rob6164
Posts: 2
Joined: 06 Jul 2023, 14:31
Gender: Male

Re: Delivery times

Post by rob6164 »

Thank you I hope I receive it soon then.