Callers Office / Customer Service Points - Face Coverings?

goneaway · Post by **goneaway** » 23 Sep 2020, 13:06

Until now, staff working in the cage / locker serving customers haven't had to wear face coverings, despite the requirement that customers do so. However, will this now be required as from tomorrow (Thursday 24/9), when shop staff will be required to wear a face covering, which they have been exempted from previously? Or will we not be required to, in situations where we serve through a glass shutter / screen?

Post by **POSTMAN** » 23 Sep 2020, 15:40

It is now mandatory for employees who work in CSPs to wear a face covering, Face asks remain available through line managers. You can ensure you always have good stock of face masks and other protective equipment available by keeping your Additional Supplies Register (ASR) app up to date.

UPDATED 23 SEPT 2020

2nd post PDF in the Global Announcement...
https://www.royalmailchat.co.uk/communi ... 71&t=94715" onclick="window.open(this.href);return false;

goneaway · Post by **goneaway** » 23 Sep 2020, 20:22

Thanks for this Postman, it looks like the guidance was only updated today. I thought this would be the case.

goneaway · Post by **goneaway** » 23 Sep 2020, 20:34

Just on a related point, is there any way of downloading previous versions of the Questions & Answers pdf, to see what changes have been made along the way, i.e. the current version is Version 57 - anyway I can see Version 56, for example?

k979aaa · Post by **k979aaa** » 26 Sep 2020, 22:02

It is only mandatory if you don't suffer form a disability or condition. the law is here https://www.gov.uk/government/publicati ... worn,shops" onclick="window.open(this.href);return false;

PostmanBitesDog · Post by **PostmanBitesDog** » 26 Sep 2020, 23:13

k979aaa wrote:It is only mandatory if you don't suffer form a disability or condition

Unfortunately covidiots will exploit the following loophole as an excuse not to wear a facemask:

Exemptions
Those who have an age, health or disability reason for not wearing a face covering should not be routinely asked to give any written evidence of this.

Some people may feel more comfortable showing something that says they do not have to wear a face covering. This could be in the form of an exemption card, badge or even a home-made sign.

This is a personal choice and is not necessary in law.

k979aaa · Post by **k979aaa** » 26 Sep 2020, 23:29

PostmanBitesDog wrote:
k979aaa wrote:It is only mandatory if you don't suffer form a disability or condition
Unfortunately covidiots will exploit the following loophole as an excuse not to wear a facemask:

Exemptions
Those who have an age, health or disability reason for not wearing a face covering should not be routinely asked to give any written evidence of this.

Some people may feel more comfortable showing something that says they do not have to wear a face covering. This could be in the form of an exemption card, badge or even a home-made sign.

This is a personal choice and is not necessary in law.

One not a covidiot I was helping someone who may have or expressed a problem who cannot ware a face covering or other we all cannot see the hidden disability's of others and this is not the time we should attack each others online or elsewhere.

PostmanBitesDog · Post by **PostmanBitesDog** » 26 Sep 2020, 23:35

k979aaa wrote:
PostmanBitesDog wrote:
k979aaa wrote:It is only mandatory if you don't suffer form a disability or condition
Unfortunately covidiots will exploit the following loophole as an excuse not to wear a facemask:

Exemptions
Those who have an age, health or disability reason for not wearing a face covering should not be routinely asked to give any written evidence of this.

Some people may feel more comfortable showing something that says they do not have to wear a face covering. This could be in the form of an exemption card, badge or even a home-made sign.

This is a personal choice and is not necessary in law.
One not a covidiot I was helping someone who may have or expressed a problem who cannot ware a face covering or other we all cannot see the hidden disability's of others and this is not the time we should attack each others online or elsewhere.

I wasn't refering to you, k979aaa.

It was covidiots in general. Like those who show a disregard to protecting themselves and those around them, or those who believe in conspiracy theories.

k979aaa · Post by **k979aaa** » 26 Sep 2020, 23:42

PostmanBitesDog wrote:
k979aaa wrote:
PostmanBitesDog wrote:
k979aaa wrote:It is only mandatory if you don't suffer form a disability or condition
Unfortunately covidiots will exploit the following loophole as an excuse not to wear a facemask:

Exemptions
Those who have an age, health or disability reason for not wearing a face covering should not be routinely asked to give any written evidence of this.

Some people may feel more comfortable showing something that says they do not have to wear a face covering. This could be in the form of an exemption card, badge or even a home-made sign.

This is a personal choice and is not necessary in law.
One not a covidiot I was helping someone who may have or expressed a problem who cannot ware a face covering or other we all cannot see the hidden disability's of others and this is not the time we should attack each others online or elsewhere.
I wasn't refering to you, k979aaa.

It was covidiots in general. Like those who show a disregard to protecting themselves and those around them, or those who believe in conspiracy theories.

Thanks xx