LTB 236/22 - PATHWAY TO CHANGE - THE BIG TRUST SURVEY 2022 HEADLINE RESULTS

[POSTMAN]

https://www.cwu.org/ltb/ltb-236-22-path ... e-results/

LTB 236/22 – PATHWAY TO CHANGE – THE BIG TRUST SURVEY 2022 HEADLINE RESULTS
No. 236/22

23rd May 2022

Dear Colleague,

PATHWAY TO CHANGE – THE BIG TRUST SURVEY 2022 HEADLINE RESULTS

Further to LTB 83/22 that was circulated on 25th February 2022, Branches and Representatives will be aware that this year’s Big Trust Survey commenced on 4th April and closed on 24th April 2022.

Royal Mail Group have now provided the headline results from this survey following their announcement to the financial markets on 19th May 2022. These are attached for the information of Branches.

The return rate for the survey was 69%, which is up 6% on last year, although this figure contains just under 6,000 managers. This return rate is also however 1% down on the aggregated interim survey returns. The number of frontline participants was 91,255 and figures are also listed to illustrate the exact way that people responded to the survey.

Branches and Representatives will note that the trust score (that is based on the five key questions) is 68%, which is 1% down on the average of the interim survey results.

Another point of note is that the question “I trust the senior leadership of this company” is the lowest scoring question with 42%. Whilst this is a 1% improvement on last year it is still 20% behind what Royal Mail Group have stated is the UK benchmark.

A cause for concern is that there are still only 48% of respondents that believe “action has been taken as a result of the previous Trust Survey in my work area” which suggests that either joint action plans are not being formulated or in some cases are still failing to be jointly monitored.

Branches will appreciate that despite the current climate it is still important that this joint work continues and the DGS(P) Department has continued to meet with management to discuss the survey and how this will evolve.

In closing I would like to thank Postal Executive members Katrina Quirke, Shelley Banbury and Rob Wotherspoon for their ongoing work on this matter.

Any enquiries in relation to the content of this LTB should be addressed to the DGS(P) Department.

Yours sincerely



Terry Pullinger
Deputy General Secretary (Postal)

LTB-236.22-ATTACHMENT-1-BTS-2022_Headline-Results.pdf

BTS 2022_Headline Results

[ted_e_bear]

"A cause for concern is that there are still only 48% of respondents that believe “action has been taken as a result of the previous Trust Survey in my work area” which suggests that either joint action plans are not being formulated or in some cases are still failing to be jointly monitored."

Wow is it that high, f**k all action has been taken as a result of a survey at our place for as long as I've been there !

[POSTMAN]

RM Communications

Our series of summer People Panels kicked off last week in the hustle and bustle of London, rounding up some of our non-Ops colleagues in the Phoenix Centre.

The employee experience team were joined by 50 colleagues who had travelled from all corners of the UK to learn more about the results of The Big Trust Survey 2022, take a deep dive into the key focus areas emerging from the results and collaborate on how we can build our Trust Corporate Action Plan for the year ahead. Ultimately rounding up the day with what actions can Royal Mail Group can take so we can become a better place to work.
‘The People Panel is the perfect opportunity to get involved in some collaborative working and network with colleagues you wouldn’t usually work with day-to-day’ says Helen Bailey, regional account executive.

The day got warmed up with interactive ice breakers to gage the experiences of colleagues in the room, finding out whether they felt Royal Mail has good career opportunities and how many would recommend the company as a great place to work to their friends or family.
Throughout the event, Rachel Blackett, head of employee experience and health and wellbeing, delved into some of the finer details of responses to The Big Trust Survey and the importance of health and wellbeing in the workplace. Then activities took place to encourage group conversations amongst tables, mediated by our employee experience team to take away common themes and concerns.

Our colleagues all had the opportunity to have their voice heard, thoughts shared and ideas discussed to all be used as a contribution towards shaping the next steps of our local action plans, Corporate Action Plan and more.
‘It’s nice to get different areas of the business together all in one space, be able to have these conversations and have our voices heard’ says Adam McGill, unit manager, Peterborough.

To close the day, Shan Lawrence from the Rowland Hill Fund dished out a range of prizes to lucky winners who took part in a raffle all in aid of donating to funds to our much-appreciated charity.

The People Panel is back on the road, heading up to our North West Hub and Swindon Mail Centre in June, so look out for more to come!

[sorefeet17]

Not that I have done the survey the last two times, but I think we should all refuse to do the next one, I mean what's the point in it?

[mark.cup]

I haven't done it for the last 2 years and won't be doing it again the company and it's leadership are a shambles!