Post Office Braces UK ISP Customers for Phone Price Hike

[Janet Brum]

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The UK ISP division of the Post Office has recently revealed that customers of their broadband and phone bundles are set to face another price hike, which will be introduced from 2nd November 2020. The biggest change is that the standard monthly price for home phone line rental will jump by 30.43% from £11.50 to £15.

All of the Post Office’s annual price increases affect their phone and call services, although these will naturally also impact the total price of their broadband bundles. Obviously, this won’t affect the standard monthly price of their bundles for existing customers on their fixed price plans, at least not until they reach the end of their minimum term.

The provider has also made a couple of changes to their terms. Firstly, they’re “updating our rights to suspend and cancel services in the unlikely event of the withdrawal of network services by our suppliers” (it does make us wonder.. why now?) and, secondly, they’re including a cap on premium rate calls: “We may prevent customers from spending more than £240 per month on premium rate calls and more than £40 for any single premium rate call.”


In a brief statement the operator said, “You don’t need to do anything, as these changes will automatically come into effect on the 2nd November 2020. If you’re not happy with these changes, you can leave without incurring any early termination charges, so if you wish to do this or would like to discuss your options, please contact us on 0345 373 0042† within 30 days of receiving this notification.”

As usual, those who get hit by this could try haggling for a better price (Retentions – Tips for Cutting Your Broadband Bill) or they may be able to leave. You can find a full list of their price increases below.



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