Royal Mail Website Technical Difficulties W/C 20 Nov 2011

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Dear Customer,

I am posting this note to say how very sorry we all are at Royal Mail if you have had difficulties accessing some of the applications on our website. I understand the inconvenience this will have caused in recent days.

The problems some customers have experienced follow technical difficulties that arose after the migration of part of our website to a new platform. As soon as we identified the problem, a message was put on our home page explaining what was happening and we will continue to update this to keep you informed.

Do please rest assured my team and I are working very hard to resolve the problems as quickly as possible. I would be the first to acknowledge that it has taken us longer than we would have liked to find a solution.

I can share with you that our Online Postage and SmartStamp applications are now working again, We are gradually increasing the capacity of these applications as we resume normal service, so you may find that you are unable to access these applications first time. If you are not able to access the application, I would ask you to please try again later.

We continue to work around the clock to make sure your service is restored as quickly as possible.

Please again accept my sincere apologies for the disruption. We will continue to update you on our progress as we resolve it.

Yours sincerely
Nick Landon
Director of Customer Experience