ANNOUNCEMENT : ALL OF ROYAL MAIL'S EMPLOYMENT POLICIES (AGREEMENTS) AT A GLANCE (Updated 2021)... HERE

ANNOUNCEMENT : PLEASE BE AWARE WE ARE NOT ON FACEBOOK AT ALL!

Tracking status hasn't never been updated :(

For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.

This is an open forum.

Forum rules
For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
From 1st January the rules for sending and receiving items to and from the EU will change.For more details please see... HERE
jeremy.shi
Posts: 9
Joined: 24 Feb 2011, 06:06
Gender: Male

Tracking status hasn't never been updated :(

Post by jeremy.shi »

Hey everyone,

I purchased something on ebay early last week, it was posted on last friday via international signed-for with tracking ref. rj596530726gb. However, the tracking status hasn't been updated since the date that seller actually sent out my item. it always gives out "We have received your item, posted on 18/02/11 and it is being processed for delivery abroad." does it mean my item is still in UK? :sad: Could anyone here please help me to check the backlog, c what happened to my parcel. Thanks!!
TrueBlueTerrier
FORUM ADMINISTRATOR
Posts: 72386
Joined: 30 Dec 2006, 10:29
Gender: Male
Location: On my couch

Re: Tracking status hasn't never been updated :(

Post by TrueBlueTerrier »

There is a service update for international detsinations at http://www.royalmail.com/portal/rm/cont ... 88#1600081" onclick="window.open(this.href);return false;.

Your IP says austrlia so not sure if the Darwin problems are still affecting your area as I cantt narrow down your location. However all is not lost Royal Mail do have an very good twitter team at @royalmail follow them and send then a direct message and they should be able to help.

We are an unofficial site so we cant get an audit trail from your tracking number - the twitter people are an official part of the business so will be able to see the audit trail on their systems.

Good luck.
All post by me in Green are Admin Posts.May use chatgp to generate posts
Any post in any other colour is my own responsibility.
If you like a news story I posted please click the link to show support
Any news stories you can't post - PM me with a link
Retired
jeremy.shi
Posts: 9
Joined: 24 Feb 2011, 06:06
Gender: Male

Re: Tracking status hasn't never been updated :(

Post by jeremy.shi »

TrueBlueTerrier wrote:There is a service update for international detsinations at http://www.royalmail.com/portal/rm/cont ... 88#1600081" onclick="window.open(this.href);return false;.

Your IP says austrlia so not sure if the Darwin problems are still affecting your area as I cantt narrow down your location. However all is not lost Royal Mail do have an very good twitter team at @royalmail follow them and send then a direct message and they should be able to help.

We are an unofficial site so we cant get an audit trail from your tracking number - the twitter people are an official part of the business so will be able to see the audit trail on their systems.

Good luck.
I'm in Adelaide. Darwin problems wouldn't affect my area since we got a bunch of visitors from UK just arrived this morning, came straight to our school after they got off the plane which means the airway is totally okay. I posted my enquiry here coz I saw another post on this forum which is similar to mine and it got solved by someone here. thanks for your information. :)
jeremy.shi
Posts: 9
Joined: 24 Feb 2011, 06:06
Gender: Male

Re: Tracking status hasn't never been updated :(

Post by jeremy.shi »

:Very Happy
Last edited by jeremy.shi on 24 Feb 2011, 09:44, edited 1 time in total.
TrueBlueTerrier
FORUM ADMINISTRATOR
Posts: 72386
Joined: 30 Dec 2006, 10:29
Gender: Male
Location: On my couch

Re: Tracking status hasn't never been updated :(

Post by TrueBlueTerrier »

jeremy.shi wrote::sad: i tried to post something on twitter, but they just ignore my tweet.
it appeared on my tweet feed 4 minutes ago - give em chance they'll be quiet busy as they only just started work its only 0940 here
All post by me in Green are Admin Posts.May use chatgp to generate posts
Any post in any other colour is my own responsibility.
If you like a news story I posted please click the link to show support
Any news stories you can't post - PM me with a link
Retired
jeremy.shi
Posts: 9
Joined: 24 Feb 2011, 06:06
Gender: Male

Re: Tracking status hasn't never been updated :(

Post by jeremy.shi »

TrueBlueTerrier wrote:
jeremy.shi wrote::sad: i tried to post something on twitter, but they just ignore my tweet.
it appeared on my tweet feed 4 minutes ago - give em chance they'll be quiet busy as they only just started work its only 0940 here
sorry. i'm kinda impatient. have already got a reply from them. thanks. :)
SpacePhoenix
MAIL CENTRES/PROCESSING
Posts: 11928
Joined: 12 Nov 2008, 17:03
Gender: Male

Re: Tracking status hasn't never been updated :(

Post by SpacePhoenix »

International Signed For isn't trackable once it leaves the UK:
Visible - Royal Mail’s Track & Trace provides up to date visibility until the item leaves the UK. But please be aware this works for Airmail only and is not available when sending by Surface Mail.
(http://www.royalmail.com/portal/rm/cont ... d=400035#1" onclick="window.open(this.href);return false;)

so chances are that it has left the UK and is en-route to Australia.
jeremy.shi
Posts: 9
Joined: 24 Feb 2011, 06:06
Gender: Male

Re: Tracking status hasn't never been updated :(

Post by jeremy.shi »

SpacePhoenix wrote:International Signed For isn't trackable once it leaves the UK:
Visible - Royal Mail’s Track & Trace provides up to date visibility until the item leaves the UK. But please be aware this works for Airmail only and is not available when sending by Surface Mail.
(http://www.royalmail.com/portal/rm/cont ... d=400035#1" onclick="window.open(this.href);return false;)

so chances are that it has left the UK and is en-route to Australia.
thanks for reply. i asked RM on twitter, according to the reply "@jeremyshi Hi, although I realise it's last been tracked at Heathrow, it's most likely been sent overseas." then i asked if it's on a plane to au now, they said no further information could be found. sigh. i also rang up australia post, they said they hadn't got any record for my parcel.... :sad:
not me
Posts: 2735
Joined: 10 Aug 2007, 15:07
Gender: Female
Location: Uranus

Re: Tracking status hasn't never been updated :(

Post by not me »

RM dont guarantee a signature/track on any of their international products.
its down to the receiving country to provide RM with the data