I have a problem with an item I purchased online should have been delivered on the 23/12/24 Royal Mail tracked. Tracking works fine keep getting daily updates saying sorry error being re-routed, first time it went to Atherstone then Leeds then Driffield. Then again it did the same trip, on checking my receipt it appears I had a brain fart and put the right address but my old post code where we had lived for 22 years. The item is still clocking up some miles with the royal Mail but now it is just going to Leeds and Driffield.
Contacted the RM by email and phone, I asked if seeing that the item was legally mine bought and paid for with receipt would it be possible to change the post code answer its illegal to alter, so I have no rights over my own property the only people who can intercept are the police.
I asked if the call centre operative could get in touch with Driffield to hold the item told she would try but to no avail, phoned 2 days later spoke again and was told the operative said they would get in touch again, still the item is doing the rounds.
The fundamental flaw would apper to be that sorting is done by a machine probably needs some software update so that when it reads the same item it multiple times it might flag up a problem. Hells bells am I stupid this smacks of other computerised issues within the postal system so I have no chance so at my age more chance of the grim reaper calling.
What this problem needs is HUMAN INTTERACTION as my item seems to never leave the the automated side, its like one delivery office reads the post code and the other the address. Told after 8 weeks it should be flagged up and returned to sender and yes it does have a return address.
I appreciate that the initial problem was mine, wrong post code but RM has done sweet f a to help and the joke is after my fist email enquiry where I was told there was noting could be done I received a how did we do survey- - left that on the back burner for now.
So thanks to RM Chat for giving me a platform to have a rant but come on get a grip and switch on. I'd like to blame the Labour party for this but probably not their fault --- or is it. Merry Christmas and best wishes to all the mail delivery workers we never had a bad one and they have gone the extra mile thanks. Paul
ANNOUNCEMENT : ALL OF ROYAL MAIL'S EMPLOYMENT POLICIES (AGREEMENTS) AT A GLANCE (Updated 2021)... HERE
ANNOUNCEMENT : PLEASE BE AWARE WE ARE NOT ON FACEBOOK AT ALL!
Wrong Post Code
Forum rules
For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
From 1st January the rules for sending and receiving items to and from the EU will change.For more details please see... HERE
For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
From 1st January the rules for sending and receiving items to and from the EU will change.For more details please see... HERE
-
yellowbelly
- Posts: 3704
- Joined: 23 Jun 2015, 15:51
- Gender: Male
Re: Wrong Post Code
peabee - I have seen exactly this situation before, and you're right, it's because the parcel sorting is done by machine.
Because I work on the same (human) final sort of parcels most days, I saw this particular parcel had come to our office three times
(it was distinctive packaging) and pulled it to one side to see why. It was obvious - a postcode for our office but address for a totally different town.
I had to physically scrub through the machine readable barcodes so they were unreadable to stop it coming back again, and scrubbed through
the incorrect postcode.
Whether it got to the correct destination I don't know, but it never appeared in our office again.
Because I work on the same (human) final sort of parcels most days, I saw this particular parcel had come to our office three times
(it was distinctive packaging) and pulled it to one side to see why. It was obvious - a postcode for our office but address for a totally different town.
I had to physically scrub through the machine readable barcodes so they were unreadable to stop it coming back again, and scrubbed through
the incorrect postcode.
Whether it got to the correct destination I don't know, but it never appeared in our office again.