Basically I sent back a parcel to Giffgaff with their supplied label etc.
It's now been marked as "item retention" and I don't know what to do, I've reached out to Giffgaff who say they have delays in their returns, but it hasn't reached them as it's marked as Item retained on the tracking in Norwich DO.
What do you suppose would be my next course of action or any advice as it's a large amount of money for the item I'm returning.
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Item retained for nearly a week
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For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
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TrueBlueTerrier
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Re: Item retained for nearly a week
Honestly, there's not much you can do right now.
When items are scanned for retention, especially for big companies, it usually means they're ready for the firm to pick them up. So until that happens, you're kind of stuck.
Another thing that could be going on is that RM is supposed to deliver everything to them as per a contract, but maybe the contract has expired, or the delivery team can’t get into the firm.
If Giffgaff knows about the delays, they're in the best spot to help you figure out what's up, since we can’t really find that info out as an unofficial RM site.
When items are scanned for retention, especially for big companies, it usually means they're ready for the firm to pick them up. So until that happens, you're kind of stuck.
Another thing that could be going on is that RM is supposed to deliver everything to them as per a contract, but maybe the contract has expired, or the delivery team can’t get into the firm.
If Giffgaff knows about the delays, they're in the best spot to help you figure out what's up, since we can’t really find that info out as an unofficial RM site.
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Demonicale
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Re: Item retained for nearly a week
Thank you for your help, they've said their is delays in returns but haven't elaborated on whether that affects the Royal mail deliveries etc.
I'll wait for now, just a very frustrating situation.
I'll wait for now, just a very frustrating situation.