ANNOUNCEMENT : ALL OF ROYAL MAIL'S EMPLOYMENT POLICIES (AGREEMENTS) AT A GLANCE (Updated 2021)... HERE

ANNOUNCEMENT : PLEASE BE AWARE WE ARE NOT ON FACEBOOK AT ALL!

My parcel stuck in customs langley

For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.

This is an open forum.

Forum rules
For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
From 1st January the rules for sending and receiving items to and from the EU will change.For more details please see... HERE
meenk
Posts: 1
Joined: 18 Jul 2025, 13:55
Gender: Female

My parcel stuck in customs langley

Post by meenk »

My tracking over a week ago says presented to customs. Called customs they bounced me to royal mail . Tracking team not able to help my tracking is

RO203829225TH

International arrived from Thailand. It’s an urgent bday present
Snaggletooth
EX POST OFFICE
Posts: 2220
Joined: 13 Sep 2011, 20:17
Gender: Male

Re: My parcel stuck in customs langley

Post by Snaggletooth »

Correct, it is in customs at the time of writing. Nothing anyone can do until customs release it.

What is inside please? And did the sender attach a full customs declaration, including description and value?