My Package I despatched to Canada is Stuck at the North West Midlands MC

[Boboyayo]

The postie collected this on the 29/4/25 from Dudley.I have been able to track it until :In Transit Your item is due to leave North West Midlands MC to go to Heathrow Worldwide DC. More information will be available as it travels through our network on the same day that is 29/04/2025
I have contacted the Royal Mail customer service and they keep singing the same line ,"If it is not delivered by 16/06/2025, then you can file a claim "It seems the do not care about the very important contents of the box.How can I get any help please?

[Snaggletooth]

We can’t make the package move. But if you want some advice:

1. Copy and paste either the tracking number or all the tracking information into this thread.
2. Tell us what is inside the package.
3. Tell us if you are the sender, the recipient or someone else.

[Boboyayo]

Tracking history
Tuesday 29 April 2025
21:05
Item Despatched to Heathrow Worldwide DC
North West Midlands MC
19:22
Item received at
North West Midlands MC
11:10
Item Collected
Dudley DO
Monday 28 April 2025
11:08
Sender preparing item


Books, blow dryer, bag, Hair rollers, hair extensions, photo album
I am the sender, and the recipient is someone else on the other end

[Snaggletooth]

Sorry, further questions:

1. That is a lot of stuff, does the parcel weigh more than 2Kg and / or does the value of the contents exceed £270?
2. As this is going to Canada, did you include your name and return address on the outside of the parcel?
3. Did you complete and attach a customs form to the outside of the parcel?
4. Are any of the electrical devices powered by batteries?
5. What are the hair extensions made of?

[Boboyayo]

Parcel is less than 20kg, paid for 20 kg
yh the postie had the label
I filled the CN 22: I missed the bag and blow drier , but they re not battery operated
hair extension made of synthetic fibres

[Snaggletooth]

Parcel is less than 20kg, paid for 20 kg
I filled the CN 22: I missed the bag and blow drier , but they re not battery operated
hair extension made of synthetic fibres

For most Royal Mail international services, the maximum weight allowed in the international mail is two kilos. If you paid for twenty kilos this implies that you have either bought a Parcelforce international service via Royal Mail or that you have bought an internal UK Royal Mail service. As a check on this, what service does it state on your certificate of posting?

You haven’t answered my question on value: if the contents are worth more than £270 then the longer CN23 form is required, instead of the CN22.

Missing things off the customs forms could cause a problem, but that would happen further down the pipeline than the parcel has currently got.

The hair extensions should not cause a problem if properly described on the customs form.

[Boboyayo]

I was offered a CN22 form when I was filling in the particulars on the Royal Mail website.It definitely will be more than 270 £.I posted another one yesterday and the package is already at Langley.I am not sure what has happened to the one posted >2 weeks ago .What can I do

[SpacePhoenix]

If you try the tracking number on the RM website, what services does it say was used?

[Boboyayo]

International Tracked, Actually the postie brought all the labels , I did not have to print them myself

[Boboyayo]

I have also just checked the labels , they were CN23
thanks

[Snaggletooth]

International Tracked, Actually the postie brought all the labels , I did not have to print them myself

Royal Mail’s website states that the maximum weight for International Tracked is 2Kg:

https://www.royalmail.com/sending/inter ... al-tracked

I suspect that this item has been incorrectly priced for what it is and has gone to Revenue Protection for checking. If it is found to be underpaid then it will be sent back to the return address on the parcel, but note that this is a low priority for Royal Mail and could take weeks.

[Boboyayo]

They actually have a service where the maximum is 20kg , I have sent a box yesterday which is already at Langley and I have friends who have done the same

[Boboyayo]

This is a link , you can check out:https://send.royalmail.com/send/yourite ... ightUnit=G