missing special delivery

[clashcityrocker]

Where does it say the tracking number has been lost?

Move along.

[scum_opg]

thats a load of Bullsh*t... if its a special delivery there is no way that royal mail dont knwo where it is...

im speaking from experience...
i ordered something from a reputible online site... paid a chunk extra ££ for next day special delivery.... only for it not to arrive 3 days later (was shipped on the tuesday)

the "public" online track and trace gave the normal "progressing though our network" response...
i asked the PHG if they could check on the Intranet thingy if it was a different track and trace system... they checked the tracking number and it showed that the item was sitting in a depot (not a mail centre) around glasgow... the screen that the PHG showed me listed every action in the process ie. collected, accepted at X office, sorted at X Office, etc ... and showed the time and date of each scan...

so either the item has been scanned when RM collected it, and then got lost into "normal" mail... or its been misplaced, missorted, damaged, or address details missing/damaged blah blah blah...
but there is no way that i would believe that they dont know where it is... they must know where/when it was collected and if its scanned into a depot/mail centre etc... thats why people pay a god damn fortune for special delivery over the "£1 odds for a sticky label with no actual tracking and often no proof of delivery and/or EPOD" recorded delivery

[Pat Ostman]

Where does it say the tracking number has been lost?

Move along.

If you mean me, I meant the item is lost and can be proved by the last tracked details and time spent. This however does not prove fraud or theft alone.

My advice stands, the police as it reads will not be interested.

[Pat Ostman]

this is 2 grand i wouldnt be complaining to royal mail try the police

Police will not be interested at all. This is a civil matter.

like someone said on here before contact the cheif superintendent theft is theft fraud is fraud

How can you prove it was even a theft and not missing like the other millions of items? Sorry, police will not be interested without proof.

why are you a thief the company should have a tracking number ok

And they have if you read the thread

[TrueBlueTerrier]

thats a load of Bullsh*t... if its a special delivery there is no way that royal mail dont knwo where it is...

There is no system anywhere in the world that is 100% accurate so it is entirely reasonable that it is lost in the system somewhere. It is also entirely possible that its has been stolen, the argument on here appears to be not what has happened to it but whether the police would be interested.

Is there more than reasonable evidence that the item has been stolen rather than misplaced, damaged or destroyed - Not really - therefore would be the police be willing to investigate as a potential crime, and would tax payers accept use of limited resources for such an investigation. I think that's the main thrust of this thread, and unless we have any criminal lawyers out there then I don't think we will ever get a definitive statement either way.

[arnold cheshire]

if its a special and its been sent out and a tracking number was received and it hasnt been delivered surely the royal mail would have paid out compensation to the financial institution

[mazza111]

The only thing that should matter here to the original OP is getting their money back. Which as previously stated should be from the Sender as this is where the contract lies. Sender then claims from RM. Due to the nature of this special delivery, I would imagine RM will investigate this fully. It's really not up to the OP to inform the police, but up to RM to handle it itself.


The distance selling regulations state that the onus is on the sender to prove delivery for things like this. Not just to prove it's been posted, but to prove it's been delivered

[Pat Ostman]

The only thing that should matter here to the original OP is getting their money back. Which as previously stated should be from the Sender as this is where the contract lies. Sender then claims from RM. Due to the nature of this special delivery, I would imagine RM will investigate this fully. It's really not up to the OP to inform the police, but up to RM to handle it itself.


The distance selling regulations state that the onus is on the sender to prove delivery for things like this. Not just to prove it's been posted, but to prove it's been delivered

Exactly

[scum_opg]

thats a load of Bullsh*t... if its a special delivery there is no way that royal mail dont knwo where it is...

There is no system anywhere in the world that is 100% accurate so it is entirely reasonable that it is lost in the system somewhere. It is also entirely possible that its has been stolen, the argument on here appears to be not what has happened to it but whether the police would be interested.

Is there more than reasonable evidence that the item has been stolen rather than misplaced, damaged or destroyed - Not really - therefore would be the police be willing to investigate as a potential crime, and would tax payers accept use of limited resources for such an investigation. I think that's the main thrust of this thread, and unless we have any criminal lawyers out there then I don't think we will ever get a definitive statement either way.

ok.. fair enough... but they will know the last place it was scanned and in theory (provided it was scanned in at a royal mail MC, DO or DC) who was working in the locker/cage/secure area when it was last scanned in or out