Since this conversation I'm reading online that RM will try to deliver the parcel anyway and charge the receiver for the delivery.
Can someone shed some light on which is the more likely scenario or if it will get lost forever?
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Evri parcel put into royal mail locker by mistake
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mel_kp28
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Evri parcel put into royal mail locker by mistake
I know...what a numpty... but it happened. I went to a locker to post 2 items. One was an Evri and another is a Royal Mail parcel. I accidentally dropped the Evri parcel into the RM locker. I called customer service to ask what I can do about it... after waiting for 30 min for someone bored out of their mind to tell me the bare minimum that they will hand it over to Evri and it will probably still get delivered. There will be no tracking though.
Since this conversation I'm reading online that RM will try to deliver the parcel anyway and charge the receiver for the delivery.
Can someone shed some light on which is the more likely scenario or if it will get lost forever?
Since this conversation I'm reading online that RM will try to deliver the parcel anyway and charge the receiver for the delivery.
Can someone shed some light on which is the more likely scenario or if it will get lost forever?
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TrueBlueTerrier
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Re: Evri parcel put into royal mail locker by mistake
The Official Route (Revenue Protection)
This is the scenario you have been reading about online, and it is technically what Royal Mail is supposed to do. The parcel is handed over to their Revenue Protection team because Royal Mail has been asked to handle a piece of mail they haven't been paid for. They will process it, stick a "Fee to Pay" card through the recipient's door, and hold the item. The recipient will then have to go online or to the local sorting office, pay the unpaid postage fee (plus a handling surcharge), and only then will Royal Mail deliver it. Because it is bypassed into this system, your original Evri tracking will remain completely dead.
However if Royal Mail and Evri turned up at the lockers together there is a chance that they just handed it over to them.
This is the scenario you have been reading about online, and it is technically what Royal Mail is supposed to do. The parcel is handed over to their Revenue Protection team because Royal Mail has been asked to handle a piece of mail they haven't been paid for. They will process it, stick a "Fee to Pay" card through the recipient's door, and hold the item. The recipient will then have to go online or to the local sorting office, pay the unpaid postage fee (plus a handling surcharge), and only then will Royal Mail deliver it. Because it is bypassed into this system, your original Evri tracking will remain completely dead.
However if Royal Mail and Evri turned up at the lockers together there is a chance that they just handed it over to them.
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mel_kp28
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Re: Evri parcel put into royal mail locker by mistake
Thank you, that's really helpful. Will just have to let the buyer know and offer compensation for it. Shame the call centre advisor wasn't bothered enough to give accurate advice.TrueBlueTerrier wrote: ↑Today, 12:19The Official Route (Revenue Protection)
This is the scenario you have been reading about online, and it is technically what Royal Mail is supposed to do. The parcel is handed over to their Revenue Protection team because Royal Mail has been asked to handle a piece of mail they haven't been paid for. They will process it, stick a "Fee to Pay" card through the recipient's door, and hold the item. The recipient will then have to go online or to the local sorting office, pay the unpaid postage fee (plus a handling surcharge), and only then will Royal Mail deliver it. Because it is bypassed into this system, your original Evri tracking will remain completely dead.
However if Royal Mail and Evri turned up at the lockers together there is a chance that they just handed it over to them.