Hermes courier shoves parcel in a bin only for it to be emptied by bin men

[TrueBlueTerrier]

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A woman has hit out at courier service Hermes after her parcel was dumped in her wheelie bin only for it then to be emptied by unsuspecting bin men.

The Grimsby resident has slammed the company for its delivery service.

She says the courier left her parcel half way down her wheelie bin and the parcel had been in her bin unknown to her for at least three days.

The woman, who wishes to remain anonymous, says she didn't get a note through her door to say a delivery had been made, reports Grimsby Live.

Instead, she came across an email in her junk folder shortly after her bins had been emptied.

It said her parcel - which contained a tooth cleaner costing between £20 and £30 - had been delivered to a ‘safe place’ and included a photograph of her parcel inside her wheelie bin.

The 40-year-old said: “I had been keeping an eye out because my parcel was due. I did not get a card through my door and so I messaged the seller to say my parcel had not arrived.”

The woman bought the tooth cleaner through a private seller on eBay because she has been unable to get to a dentist during lockdown.

She added: “It cost around £20 to £30. I am fortunate because I can buy another one – but not everybody would be able to.”

The woman has been attempting to contact Hermes to make a complaint – but has been struggling to get through the automated system.

She said: “I phoned the company and got an automated response. I also tried to contact them on Twitter and have emailed their chief executive.

“I have tried other emails and numbers too - but nothing.”

The woman is now demanding Hermes to stop putting people’s parcel in wheelie bins, especially with Christmas coming up.

A Hermes spokesperson said: "We’ve contacted the customer to apologise and explain that extra training will be given to the courier involved. A refund is being processed."

The Grimbsy resident added: “It’s not the first time Hermes have left a parcel in my bin. Even if I was able to recover this parcel, I would have had to tip my bin on its side to get it out.

“My concern is with people ordering Christmas presents. Not everybody has a disposable income and can keep ordering presents just in case.

“It seems they’re just chucking parcels wherever and parcels have been going missing left, right and centre.

[darmcmahon]

That happened me with DPD. They refunded me after the second call.