Courier told to take geography lessons after considering Moray as 'an island'

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A delivery courier has been told to “take geography lessons” after it emerged Moray was considered to be an island by the firm.

Yodel sent the package to a resident in Lhanbryde with the word “isle” printed on the delivery note.

Yesterday, the company declined to comment on why the parcel was labelled with information that suggested it would have to take an overseas voyage – choosing instead to blame the retailers.

However, Moray MSP Richard Lochhead believes the revelation is the latest example of why the north of Scotland does not receive a fair deal on parcel deliveries.

He said: “This is a case where couriers are displaying jaw-dropping ignorance of geography. The idea that some couriers and retailers refer to Moray as an island is bonkers – no wonder customers get angry.

“The last time I visited Lhanbryde I didn’t need a boat to get there. I will be writing to Yodel to express my astonishment and urge them to take geography lessons.

“The guilty retailers and couriers need to get their act together because other companies are able to take a far more sensible approach to deliveries.”

Mr Lochhead has urged residents in Moray to complain to the council’s trading standards team if they are charged extra by firms advertising free “mainland” delivery.

Research by Citizens Advice Scotland has found that customers ordering online from the north and north-east pay up to four times for delivery compared to the rest of the UK.

The excess fees were recently debated in the Scottish Parliament and a campaign set up by Mr Lochhead to stamp out surcharges has now been backed by more than 2,000 people.

Last night, a spokeswoman for Yodel declined to comment about why Moray had been classed as an “isle” for the delivery.

She added: “The charges for our deliveries are set by the retailers.”