myHermes website currently offline

[TrueBlueTerrier]

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May 23, 2017 - 11:22 am
If you’re trying to log onto myHermes this morning, you may have difficulties as their website is currently having problems. Site users are being directed to a maintenance page.

We believe that they may be experiencing a cyber-attack on some of our public facing websites in the form of a Distributed Denial of Service (DDS) where their servers are suffering from a targeted flooding of their bandwidth. There is no risk from this sort of attack which would indicate any compromise of personal data – it’s simply tons of (normally hijacked) computers all trying to access the server at the same time causing a bottle neck. Normally a DDS results in the Internet connection to the server running out of bandwidth, or the server itself running out of processing power.

Hopefully either Hermes or their ISP will be able to put some blocks in place on their Internet routers to get back online shortly. However, if the situation continues for too long you may have to delay myHermes shipments for a few hours.

Updated to add: The myHermes site appears to be back up and working now.

[Post69]

So if there website was down then what about all the other times I tried to contact them unsuccessfully and how can a website that is down stop the dumb courier chucking the packets over my back gate or down my side alley then signing for the packets themselves! I was in the back garden yesterday and I watched one of there fabulous couriers throw the nextdoor neighbours parcel over the gate Which then bounced of the shed roof and rolled into the middle of the garden "very professional"