Yodel voted worst parcel delivery system in Britain by customers as six in ten give service 'poor' rating

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The courier firm topped the league of shame with just a quarter of the 11,000 Brits surveyed who used the service rating it 'OK' and one in five declaring it 'great'

Courier firm Yodel has been voted the worst parcel delivery service in Britain by customers .

Almost six in ten who replied to the survey who had packages delivered by the company last year slated the experience as “poor” compared with just one in ten who felt let down by rivals Royal Mail or DHL.

Yodel topped the league of shame with just a quarter of those surveyed who used the service rating it “OK” and one in five declaring it“great”.

The firm which has a fleet of more than 1,000 brightly coloured green vans was the third worst in the UK the previous year.

A survey of over 11,000 Brits by consumer website MoneySavingExpert.com found City Sprint was the second worst with 37% of customers rating it poor and iPostParcels was third with 36% citing shoddy service.

Hermes and DX were in the bottom five.

DPD was named the best for deliveries with seven in ten customers giving it a massive thumbs up as “great” while less than one in ten said it was “poor”.

Royal Mail was second best with a great rating of 49% and Collect Plus and UPS were third with 47%.

Martin Lewis , founder of MoneySavingExpert said: “We live in the age of delivery, yet service levels from some firms are dire. They don’t ring the doorbell, parcels are misdelivered, they’re left in bins or under cars and it leaves many grinding their teeth in frustration.

“Part of the problem is that we usually have no choice about the delivery firm used, as the retailer we buy from decides it. Worse, we have no relationship with the delivery firm as the retailer is their employer.

“If you have had an abominable delivery service, complain to the retailer and make sure they know - hopefully they can rectify the situation. And make them justify why they use firms with dire reputations. If they won’t do it, then we must vote with our pockets and stop buying online from firms that use c*** delivery services.”

odel said it was “disappointed” by the survey results and said it was working hard to get better.

In a statement it said: “We continuously challenge ourselves to improve our service and we have seen huge improvements over the last two years but clearly we still have significant ground to make up.

“We are constantly looking at ways to further improve the business. We have specifically invested over £30 million in technology over the last two years. Our customer feedback shows us that the investments we have made are having a positive impact on the customer experience, but we recognise that there is work we need to do with our retail customers to boost this service experience further.”