CollectPlus rebrands delivery services options

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Customers of CollectPlus, a joint venture between PayPoint, one of the UK’s leading retail payment networks, and parcel delivery company, Yodel, now have two parcel services to choose between when sending items, with the launch recently (5th June) of a new two working day Standard service. The UK’s largest store-based parcel service has also re-branded its existing three-five working day option to ‘Economy’.

Both options have been designed around the needs of CollectPlus’ customers and offer choice and simplicity when sending items. With parcels typically delivered in two working days, the Standard service is described as 'perfect for customers who have items that need to arrive at their destination more quickly', while the Economy service offers a value for money option when speed is not so crucial.

CollectPlus, like many businesses in the UK, has seen its operating costs increase over the past three years. To reflect the rise in operating costs since CollectPlus launched its three-five working day service in 2010, the Economy prices will increase today. The increase in these prices has been kept to a minimum and CollectPlus has invested in its services to provide even greater convenience and flexibility for its customers nationwide.

Both Standard and Economy parcels can be dropped off at any one of CollectPlus’ network of over 5,250 stores and come with full online tracking and £50 compensation cover as standard, with the ability to upgrade cover to £300 and obtain a signature if required. CollectPlus does not charge extra for delivery to Northern Ireland or the Highlands and Islands of Scotland.

To reward customers for regularly using CollectPlus, the company has also introduced a three-tiered Volume Reward scheme. As a non-contract reward scheme, the new initiative from CollectPlus is the first of its kind in the sector. Customers buying 50 parcel labels or more a month from its website using either service, now qualify for a discount of up to 10% on the price of all labels purchased the following month.

CollectPlus is also increasing its sizing limit to 60cm x 50cm x 50cm, a rise of 233% on the parcel company’s old dimensions and 15% greater cubic volume than that of Royal Mail’s size limit for ‘medium’ parcels, making it even easier and more convenient for its customers to send goods. This follows the removal of the jiffy bag option and the introduction of a “one size fits all” approach to give customers greater flexibility when packaging their items.

Neil Ashworth, ceo of CollectPlus, said: “There is a clear need for parcel services that are flexible and easy to use. CollectPlus is the perfect solution as our services have been designed around our customers’ needs and these changes have been made having listened to their feedback. Our new Standard service is perfect for customers sending items that need to arrive at their destination quickly while our new loyalty scheme and simple sizing make sending parcels with us effortless and rewarding.

“CollectPlus operates from a network of over 5,250 outlets that are open outside of traditional working hours, allowing our customers to send parcels at a time and place that suits them. With the added bonus of a fully tracked service giving absolute peace of mind, it has never been easier to CollectPlus it.”