Heavy bags...what now?

[Thunderthighs]

Been getting very heavy bags for segging, from 2 sources, around 20kg or so.
Management has been informed, by written and verbal contact, and apparently the customers/culprits were contacted some time back, but it's still occuring.
Now Xmas is close, it'll be recurring on a regular basis, and probably get worse.
Except for splitting the bags, what else have others done to stop this injuring workers/staff?

We had a back injury last year - heavy bag, case ongoing - and one of our office slightly injured themselves very recently.
This last injury was verbally reported, but management offered NO opportunity or support to record it on ERICA or any other system.

Seems to be an "acceptable" risk by many, unfortunately. Paper over the cracks and carry on regardless.
( "Don't do anything to upset our customers" appears to be the unwritten rule as far as I can see...)
That is, until THEY get injured themselves. Then it'll be all wailing and howling etc!

So, without being put up as a Victor Meldrew figure, what do you do?
( I realise it's very serious, BUT, it doesn't seem to have the same level of risk in others minds.)

[Sippin40oz]

I would guess its probably a common problem within most offices. i know in my D/O the scales are mainly for show i havnt seen anyone use them in the 6 months ive been there! the funny thing is i bet if RM used donkeys to carry the mail and overloaded them on a regular basis i bet they would get prosecuted and fined! lol

[IcanthelpthewayIam]

best thing to do would be to get the collection driver to start spliting them down in the customers premises and making abit of a mess whilst at it, they will soon get the idea

[Thehair]

best thing to do would be to get the collection driver to start spliting them down in the customers premises and making abit of a mess whilst at it, they will soon get the idea

Why not get the customer to break them down and offer to go back in 30 min or so to collect...Not broken down, not collected!

[postietaz]

just send em back to customer ,simple,or royal mail charge them extra to break them down

[Thunderthighs]

Ta all. Good ideas!

[flagaman]

quite simply,refuse to touch them and walk away. report it to your dom. tomorrow you will have no problems.