Capita

[Moreton10]

Hello
Can anybody point me in the right direction to change my address with capita ,as my recent pension quote was sent to my old address ,I've tried ringing today and was told they couldn't do it over the phone and to use there website ,I've been trying to register on there but with no joy,just keeps saying registration failed and to contact them which as explained I've already phoned them and was told to use the website

[Hyrrokkin]

Hello
Can anybody point me in the right direction to change my address with capita ,as my recent pension quote was sent to my old address ,I've tried ringing today and was told they couldn't do it over the phone and to use there website ,I've been trying to register on there but with no joy,just keeps saying registration failed and to contact them which as explained I've already phoned them and was told to use the website

Capita are well known for being useless and difficult to contact (deliberate by them no doubt)

Why not try RMPP - explain your situation and get them to contact Capita on your behalf - not sure they would be able to do that but worth a try.

[RobertT]

There's been a few similar comments about the RMSPS portal on here over the years, with people struggling to sign up or login.

I have to say I've never really had any problems with it, except that it doesn't seem to work properly on all internet browsers.
For example, my browser of choice is Chrome and it works fine on that. But if I try to login using Opera, I just get a message saying 'the specified URL cannot be found'.

So perhaps try a few and see what happens?

[Danma]

Hello
Can anybody point me in the right direction to change my address with capita ,as my recent pension quote was sent to my old address ,I've tried ringing today and was told they couldn't do it over the phone and to use there website ,I've been trying to register on there but with no joy,just keeps saying registration failed and to contact them which as explained I've already phoned them and was told to use the website

Capita are well known for being useless and difficult to contact (deliberate by them no doubt)

Why not try RMPP - explain your situation and get them to contact Capita on your behalf - not sure they would be able to do that but worth a try.

Why would you contact RMPP if you can’t get on RMSPS site? You should probably phone them. Or try sending them a signed letter with your new address.