hello.
on friday i paid for special delivery saturday guaranteed delivery for a very important parcel (before 5pm) that HAD to be at it's destination on saturday.
anyway, monday evening comes around and the parcel hasn't arrived and my customer is VERY irate.
the track & trace service on friday, sat and sunday showed that it was in royal mails posession and was due for delivery today (even though i paid the extra £2 for SG). now it shows as being processed and to come back later.
pissed off is not the term.
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annoyed ebay seller.
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TrueBlueTerrier
- FORUM ADMINISTRATOR
- Posts: 72557
- Joined: 30 Dec 2006, 10:29
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Not sure why you posted this on here. A lot of members work for Royal mail on here but the board has nothing other than that to do with it. Of course we are sorry to hear you are having problems but your best bet is contacting RM customer services on
08457 740 740
General customer service
8am - 7.30pm, Monday to Friday.
8am - 2.30pm on Saturdays
If you have to claim - print and complete this form: ftp://ftp.royalmail.com/Downloads/publi ... rsion).pdf
Also if you have the Special Delivery Tracking Number you can Track and Trace it at http://www.royalmail.com/portal/rm/trac ... entication
Good luck.
08457 740 740
General customer service
8am - 7.30pm, Monday to Friday.
8am - 2.30pm on Saturdays
If you have to claim - print and complete this form: ftp://ftp.royalmail.com/Downloads/publi ... rsion).pdf
Also if you have the Special Delivery Tracking Number you can Track and Trace it at http://www.royalmail.com/portal/rm/trac ... entication
Good luck.
Last edited by TrueBlueTerrier on 21 Nov 2007, 14:27, edited 1 time in total.
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jambi
- Posts: 2
- Joined: 20 Nov 2007, 00:05
hi thanks for the number.
yesterday it said that they attempted delivery at 14.15, 3 days 1 hour and 15 minutes late, then later last night it changed to 'your item is being processed'. my point being that the customer had someone sat in all day saturday,. monday and yesterday and they've had no attempted delivery card. now the track & trace site is saying it's left the office for delivery, i've never known royal mail to attempt a second delivery of such a heavy item twice on the trot without anyone contacting them.
yesterday it said that they attempted delivery at 14.15, 3 days 1 hour and 15 minutes late, then later last night it changed to 'your item is being processed'. my point being that the customer had someone sat in all day saturday,. monday and yesterday and they've had no attempted delivery card. now the track & trace site is saying it's left the office for delivery, i've never known royal mail to attempt a second delivery of such a heavy item twice on the trot without anyone contacting them.