Dear RMC,
I joined the forum today. I'm a big fan of Royal Mail and use RM for all my business post - I spend many thousand Pounds each year with RM on 1st class, 1st recorded, Special Delivery and International Signed For services. However big a fan I am, RM management constantly baffle me with their weird confrontational attitude towards both customers and employees. If only they could drag themselves into the 20th century (yes, I do mean 20th) things could begin to improve.
RM are simultaneously a great organisation and a perplexing piece of ancient history.
I posted an article regarding Royal Mail's bizarre business philosophy, from the customer perspective.
ANNOUNCEMENT : ALL OF ROYAL MAIL'S EMPLOYMENT POLICIES (AGREEMENTS) AT A GLANCE (Updated 2021)... HERE
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