Capita are so inept ?

lesterpiggott · Post by **lesterpiggott** » 28 Nov 2018, 13:05

Having left royal mail in 1997 and now fast approaching my 55th Birthday i am eager to take my pension soon.
i enquired to Capita at the beginning of October for a pension valuation. Since then i have been continuously fobbed off. Despite endless telephone calls, numerous emails and even a letter , i have hit a brick wall, no response of any substance just excuses excuses excuses.

Finally last week i emailed the CEO Jonathan Lewis (jon.lewis@capita.com) and after 3 days i got this response..........

Mr xxxxxx
Firstly, let me apologise for having to escalate this to me.
I have forwarded to the executive officer responsible for this business and asked them to address as a matter of priority.
Regards, Jon

So i now await with further with bated breath, sounds like even the CEO is fobbing me off !!

Has anyone got anything positive to say about Capita ?? I need some hope !!!!

Post by **TrueBlueTerrier** » 28 Nov 2018, 16:25

I was going to point out the Pension area - but you have already posted in there.

Welcome though, I hope you find help here.