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FSS and PSS

Post Office® discussion forum for our Post Office® colleagues from Crown, Franchise to Sub Post Offices.
billyhayes
POST OFFICE
Posts: 455
Joined: 05 Aug 2007, 00:50
Gender: Male

FSS and PSS

Post by billyhayes »

What do people think of the FSS and PSS roles?

Personally, I fear for them...

Having seen the targets they are given, I think the only winner will be the post office.

In my office, they are putting on a brave face and using all the usual bullshite middle-management taught crap in WTL, but on a one-to-one when no-one else is about they are in agreement that they are under extreme pressure, and when pressed on this point one even cried about it!

They are not even guaranteed their old positions back if they are not up to scratch, yet another way in which the PO can cut duties.

The worst thing about the whole debacle is that they were not told what the job entailed EXACTLY and what the targets were until they were confirmed in the position.

Are these people effing mugs!?

Who takes a job not knowing WHAT the job is!? Talk about eyes-wide-shut!!

I am torn between feeling sorry for them :cry and wanting to give them a slap for their own short-sightedness :d'oh!


If any of our RM brothers and sisters want to know what I'm talking about, there is too much information to type here, but I'm sure one of the site-admins can provide a link as i'm not all that up with t'internet.
If you tell a lie big enough and keep repeating it, people will eventually come to believe it.
Joseph Goebbels
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yogibear
Posts: 91
Joined: 10 Oct 2007, 16:43
Location: scotland

Post by yogibear »

Iat the risk of appearing a bit thick here,,,, what are they? :roll:
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billyhayes
POST OFFICE
Posts: 455
Joined: 05 Aug 2007, 00:50
Gender: Male

Post by billyhayes »

In a nutshell...

Financial Services Specialist = Insurance products, credit cards, savings etc

Product Sales Specialist = focus on one thing ie foreign exchange or 'telephony' :left:
If you tell a lie big enough and keep repeating it, people will eventually come to believe it.
Joseph Goebbels
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dvbuk55
EX ROYAL MAIL
Posts: 16650
Joined: 02 Jun 2007, 19:17
Gender: Male

Post by dvbuk55 »

billyhayes wrote:In a nutshell...

Financial Services Specialist = Insurance products, credit cards, savings etc

Product Sales Specialist = focus on one thing ie foreign exchange or 'telephony' :left:
Shame on you billy - this is what your negotiating has got them into :wink:
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billyhayes
POST OFFICE
Posts: 455
Joined: 05 Aug 2007, 00:50
Gender: Male

FSS and PSS

Post by billyhayes »

just as an update on this, our FSS's are under mounting pressure to reach impossible personal targets.

At first it was all "you're the best! the elite!" etc etc now the area FSS manager is distancing themselves from them, leaving them out on a limb.

Still, you reap what you sow. At the start of this topic I posted in January that is wasn't all wine and roses.

I'm just suprised the backlash took this long to be honest.
If you tell a lie big enough and keep repeating it, people will eventually come to believe it.
Joseph Goebbels
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onlyanother30years
POST OFFICE
Posts: 62
Joined: 04 Oct 2007, 18:19
Location: mostly in the loo

FSS and PSS

Post by onlyanother30years »

The only reason FSS's got the job in first place was because of brown nosing managment, so if they have been shafted with unrealistic targets then so what!!
Oct 2012
Live the Dream
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billyhayes
POST OFFICE
Posts: 455
Joined: 05 Aug 2007, 00:50
Gender: Male

FSS and PSS

Post by billyhayes »

onlyanother30years wrote:The only reason FSS's got the job in first place was because of brown nosing managment, so if they have been shafted with unrealistic targets then so what!!
:Applause :Applause :Applause :Applause
If you tell a lie big enough and keep repeating it, people will eventually come to believe it.
Joseph Goebbels
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bigjames
POST OFFICE
Posts: 136
Joined: 17 May 2007, 21:23
Gender: Male
Location: Within the M25

FSS and PSS

Post by bigjames »

Not sure I agree with all of the sentiments expressed so far on this subject! But the FSS's in particular have a very difficult job, especially with regard to their targets - which do seem pretty big. If you added together the targets of our office FSS's the required sales would far exceed the overall office target, which does put pressure on them. It is also very true that they weren't given full details of job description and targets when they went for the jobs, and in fact one of ours refused to sign his contract until he was given those details, which seems fair to me.
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