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Reg on Sat:£2.00 surcharge!!!!

Post Office® discussion forum for our Post Office® colleagues from Crown, Franchise to Sub Post Offices.
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POSTMAN
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Reg on Sat:£2.00 surcharge!!!!

Post by POSTMAN »

Sent a reg today(Friday),the SPO gal (Who knows i'm a postie as i use her PO for bag drops) told me that it would not be guaranteed for Sat del unless i payed £2.00 extra :shock:
I put her straight that even tho it is NOT guaranteed for Sat delivery,they are still treated like Gold and are still priority and they always do get delivered.
Well at least in the DO's i've worked in.
Bit of a con me thinks. :neutral:
I Wrote-During Covid-Which is still relevant now
It's good to get these types of threads, the ridiculous my manager said bollox, so we can reassure ourselves that while the world is falling apart, Royal Mail managers are still being the low-life C***S they have always been.
My BFF Clash
The daily grind of having to argue your case with an intellectual pigmy of a line manager is physically and emotionally draining.
dvbuk55
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Re: Reg on Sat:£2.00 surcharge!!!!

Post by dvbuk55 »

POSTMAN wrote:Sent a reg today(Friday),the SPO gal (Who knows i'm a postie as i use her PO for bag drops) told me that it would not be guaranteed for Sat del unless i payed £2.00 extra :shock:
I put her straight that even tho it is NOT guaranteed for Sat delivery,they are still treated like Gold and are still priority and they always do get delivered.
Well at least in the DO's i've worked in.
Bit of a con me thinks. :neutral:
Yes it is now a yellow Saturday Guaranteed surcharge. And although we do go out of our way to deliver on Saturday they are certainly NOT necessarily delivered, as Saturday isn't a normal working day.
DGP1
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Post by DGP1 »

I was told by my DUM about a year ago that Saturday was a normal day for SD's
I'm preparing myself for the zombie invasion, rule number 1 - Cardio
armani
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Re: Reg on Sat:£2.00 surcharge!!!!

Post by armani »

POSTMAN wrote:Sent a reg today(Friday),the SPO gal (Who knows i'm a postie as i use her PO for bag drops) told me that it would not be guaranteed for Sat del unless i payed £2.00 extra :shock:
I put her straight that even tho it is NOT guaranteed for Sat delivery,they are still treated like Gold and are still priority and they always do get delivered.
Well at least in the DO's i've worked in.
Bit of a con me thinks. :neutral:
Postman, I am shocked.

As you should know SD is the cheapest and most reliable GUARANTEED next day service available in the UK and provided from your own Business yet you choose to publicly slate it.

Even at £6.30 for Saturday it is still mucho cheaper than the alternatives that have a much lower sucsess rate.

Shame on you for dissing such a sucessful product.

They are the nuts and bolts of our monthly pay, if your negativity spreads on this then best of luck acheiving ANY form of pay increase.

The old saying is true, never bite the hand that feeds you.
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POSTMAN
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Re: Reg on Sat:£2.00 surcharge!!!!

Post by POSTMAN »

armani wrote:
POSTMAN wrote:Sent a reg today(Friday),the SPO gal (Who knows i'm a postie as i use her PO for bag drops) told me that it would not be guaranteed for Sat del unless i payed £2.00 extra :shock:
I put her straight that even tho it is NOT guaranteed for Sat delivery,they are still treated like Gold and are still priority and they always do get delivered.
Well at least in the DO's i've worked in.
Bit of a con me thinks. :neutral:
Postman, I am shocked.

As you should know SD is the cheapest and most reliable GUARANTEED next day service available in the UK and provided from your own Business yet you choose to publicly slate it.

Even at £6.30 for Saturday it is still mucho cheaper than the alternatives that have a much lower sucsess rate.

Shame on you for dissing such a sucessful product.

They are the nuts and bolts of our monthly pay, if your negativity spreads on this then best of luck acheiving ANY form of pay increase.

The old saying is true, never bite the hand that feeds you.
Conning the customers!!
I Wrote-During Covid-Which is still relevant now
It's good to get these types of threads, the ridiculous my manager said bollox, so we can reassure ourselves that while the world is falling apart, Royal Mail managers are still being the low-life C***S they have always been.
My BFF Clash
The daily grind of having to argue your case with an intellectual pigmy of a line manager is physically and emotionally draining.
armani
Posts: 208
Joined: 17 Aug 2007, 18:34

Re: Reg on Sat:£2.00 surcharge!!!!

Post by armani »

POSTMAN wrote:
armani wrote:
POSTMAN wrote:Sent a reg today(Friday),the SPO gal (Who knows i'm a postie as i use her PO for bag drops) told me that it would not be guaranteed for Sat del unless i payed £2.00 extra :shock:
I put her straight that even tho it is NOT guaranteed for Sat delivery,they are still treated like Gold and are still priority and they always do get delivered.
Well at least in the DO's i've worked in.
Bit of a con me thinks. :neutral:
Postman, I am shocked.

As you should know SD is the cheapest and most reliable GUARANTEED next day service available in the UK and provided from your own Business yet you choose to publicly slate it.

Even at £6.30 for Saturday it is still mucho cheaper than the alternatives that have a much lower sucsess rate.

Shame on you for dissing such a sucessful product.

They are the nuts and bolts of our monthly pay, if your negativity spreads on this then best of luck acheiving ANY form of pay increase.

The old saying is true, never bite the hand that feeds you.
Conning the customers!!
No, additional charge for an extra guarantee. Friday post was guaranteed for Monday. You'd be surprised at how many people are happy to use it.

Its also known as trying to bring the business back into profitability, surely you should know we need to start doing that.

Nevermind, we'll keep RM profitable by promoting your premier service while you and your like keep slating it and claiming to be the best Business unit. Charge on ol' chap
baldrick
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Post by baldrick »

As I understood it Saturday delivery isn't guaranteed for Specials because if it is
for a firm they are likely to be closed on a Saturday so there is nobody there to sign for it.
DGP1
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Post by DGP1 »

baldrick wrote:As I understood it Saturday delivery isn't guaranteed for Specials because if it is
for a firm they are likely to be closed on a Saturday so there is nobody there to sign for it.
If the firm is closed then a P739 is written and SD is marked as so, maybe my DUM was lying to me :d'oh! :d'oh!
I'm preparing myself for the zombie invasion, rule number 1 - Cardio
TrueBlueTerrier
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Re: Reg on Sat:£2.00 surcharge!!!!

Post by TrueBlueTerrier »

armani wrote:
POSTMAN wrote:
armani wrote:
POSTMAN wrote:Sent a reg today(Friday),the SPO gal (Who knows i'm a postie as i use her PO for bag drops) told me that it would not be guaranteed for Sat del unless i payed £2.00 extra :shock:
I put her straight that even tho it is NOT guaranteed for Sat delivery,they are still treated like Gold and are still priority and they always do get delivered.
Well at least in the DO's i've worked in.
Bit of a con me thinks. :neutral:
Postman, I am shocked.

As you should know SD is the cheapest and most reliable GUARANTEED next day service available in the UK and provided from your own Business yet you choose to publicly slate it.

Even at £6.30 for Saturday it is still mucho cheaper than the alternatives that have a much lower sucsess rate.

Shame on you for dissing such a sucessful product.

They are the nuts and bolts of our monthly pay, if your negativity spreads on this then best of luck acheiving ANY form of pay increase.

The old saying is true, never bite the hand that feeds you.
Conning the customers!!
No, additional charge for an extra guarantee. Friday post was guaranteed for Monday. You'd be surprised at how many people are happy to use it.

Its also known as trying to bring the business back into profitability, surely you should know we need to start doing that.

Nevermind, we'll keep RM profitable by promoting your premier service while you and your like keep slating it and claiming to be the best Business unit. Charge on ol' chap
Armani if we see something that we think is wrong then we point it out, if your conscience can't handle this then so be it. However, if I see something I think is dodgy I will report it higher up the chain and on sites such as this. Our responsibility is not just to Royal Mail but our own conscience and the public in general.
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cornishsuperpostie
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Post by cornishsuperpostie »

Saturdays have never been guaranteed this is a new service just come in, usually if you paid for a special on a friday they will put monday as the next guaranteed date of delivery not the saturday
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POSTMAN
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Post by POSTMAN »

disgruntledpostie1 wrote:
baldrick wrote:As I understood it Saturday delivery isn't guaranteed for Specials because if it is
for a firm they are likely to be closed on a Saturday so there is nobody there to sign for it.
If the firm is closed then a P739 is written and SD is marked as so, maybe my DUM was lying to me :d'oh! :d'oh!
How different offices/DIM's are.
At our place they are not put out,they go on a monday.
How can you 739 firms that are closed on a Sat!!!!
I Wrote-During Covid-Which is still relevant now
It's good to get these types of threads, the ridiculous my manager said bollox, so we can reassure ourselves that while the world is falling apart, Royal Mail managers are still being the low-life C***S they have always been.
My BFF Clash
The daily grind of having to argue your case with an intellectual pigmy of a line manager is physically and emotionally draining.
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POSTMAN
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Posts: 32695
Joined: 07 Aug 2006, 03:19
Gender: Male

Post by POSTMAN »

My whole point for this thread was,and i thought it was National,was SD's although not guaranteed on a Sat,still 99.9% of the time get delivered on a Sat,bar firms and the like.
So in all fairness it IS a bit of a con.

Strike days on a Sat all Managers done was SD's.
I Wrote-During Covid-Which is still relevant now
It's good to get these types of threads, the ridiculous my manager said bollox, so we can reassure ourselves that while the world is falling apart, Royal Mail managers are still being the low-life C***S they have always been.
My BFF Clash
The daily grind of having to argue your case with an intellectual pigmy of a line manager is physically and emotionally draining.
dvbuk55
EX ROYAL MAIL
Posts: 16650
Joined: 02 Jun 2007, 19:17
Gender: Male

Post by dvbuk55 »

POSTMAN wrote:
disgruntledpostie1 wrote:
baldrick wrote:As I understood it Saturday delivery isn't guaranteed for Specials because if it is
for a firm they are likely to be closed on a Saturday so there is nobody there to sign for it.
If the firm is closed then a P739 is written and SD is marked as so, maybe my DUM was lying to me :d'oh! :d'oh!
How different offices/DIM's are.
At our place they are not put out,they go on a monday.
How can you 739 firms that are closed on a Sat!!!!
I'd put the 739 through the letter box but we gun the firms to 001H on Saturday and then stick em out on Monday. Even if the firm has a Saturday Guaranteed sticker we still hold it over because they are closed so really it's money for old rope.

And I agree with Armani you tightwad get your hand in your pocket - that is almost a pint of beer and 10 fags to us poorer end of the market. :funneh
bigjames
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Re: Reg on Sat:£2.00 surcharge!!!!

Post by bigjames »

POSTMAN wrote:Sent a reg today(Friday),the SPO gal (Who knows i'm a postie as i use her PO for bag drops) told me that it would not be guaranteed for Sat del unless i payed £2.00 extra :shock:
I put her straight that even tho it is NOT guaranteed for Sat delivery,they are still treated like Gold and are still priority and they always do get delivered.
Well at least in the DO's i've worked in.
Bit of a con me thinks. :neutral:
We were always told that Specials posted on Friday were only guaranteed for Monday, but that an attempt was made to deliver them on saturdays. We were told that there was no guarantee that it would be delivered on a Saturday because Royal Mail do not class Saturday as a working day. My team tell people this, and that for the extra £2 they can guarantee a delivery on Saturday, but they check first that there will be someone there to sign for it, for obvious reasons. It always makes us laugh that it isn't a working day, especially as we are open until 5:30 on a Saturday! It is also quite hard to explain to customers.
dvbuk55
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Posts: 16650
Joined: 02 Jun 2007, 19:17
Gender: Male

Re: Reg on Sat:£2.00 surcharge!!!!

Post by dvbuk55 »

bigjames wrote:
POSTMAN wrote:Sent a reg today(Friday),the SPO gal (Who knows i'm a postie as i use her PO for bag drops) told me that it would not be guaranteed for Sat del unless i payed £2.00 extra :shock:
I put her straight that even tho it is NOT guaranteed for Sat delivery,they are still treated like Gold and are still priority and they always do get delivered.
Well at least in the DO's i've worked in.
Bit of a con me thinks. :neutral:
We were always told that Specials posted on Friday were only guaranteed for Monday, but that an attempt was made to deliver them on saturdays. We were told that there was no guarantee that it would be delivered on a Saturday because Royal Mail do not class Saturday as a working day. My team tell people this, and that for the extra £2 they can guarantee a delivery on Saturday, but they check first that there will be someone there to sign for it, for obvious reasons. It always makes us laugh that it isn't a working day, especially as we are open until 5:30 on a Saturday! It is also quite hard to explain to customers.
I can say from personal experience that there isn't much of a check made in some cases. I get up to 10 Sat Gs when there is no one to sign at the business on a Saturday - if possible in those cases we would leave a 739 to say we had attempted delivery.