How many specialists can you have in one office? we got asked today if anyone wanted to be a homephone specialist?, come
on now there will be no-one serving soon. I have a picture in my head me serving the queue to the door the ABM,FS, TRAVEL
SPECIALIST, SAVING SPECIALIST, DRIVING LICENCE SPECIALIST, and the HOMEPHONE SPECIALIST all staring at me saying "she hasn't had a conversation yet" whilst i can feel their eyes sinking into me, and the queue saying " is there only one serving"? and they all reply "yes" but we haven't had a referral yet, we will have to take her off the counter for coaching
hang on a minute we can't she is the only one serving.
No wonder the postoffice is in a mess they spend ridiculous amounts of money on a load of crap, instead of leaflets,charts,travel days,consent to contact forms,why don't they just make the bureau rates better? we give them the answers but no-one listens the answer you get back is "don't tell the customer the rate", thats OPEN,FAIR and HONEST not.
I need VR so desperately for my health, i will be in Ashworth soon ( for nutters- no offence).I wonder if they will ever need a
vault card specialist or catalogue returns specialist i would smash my targets and get the best bonus ever.
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POSTOFFICE-SPECIALISTS
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kathleen1
- POST OFFICE
- Posts: 115
- Joined: 14 Sep 2010, 21:39
- Gender: Female
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Blue8
- POST OFFICE
- Posts: 58
- Joined: 31 Mar 2011, 22:22
- Gender: Female
Re: POSTOFFICE-SPECIALISTS
Your lucky that you got asked.
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The BFO
- POST OFFICE
- Posts: 419
- Joined: 12 Oct 2009, 20:36
- Gender: Female
Re: POSTOFFICE-SPECIALISTS
I’m going to be the coordinator of Specialists Specialist.
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onlyanother30years
- POST OFFICE
- Posts: 62
- Joined: 04 Oct 2007, 18:19
- Location: mostly in the loo
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PostalOfficer
- POST OFFICE
- Posts: 118
- Joined: 08 Dec 2009, 17:53
- Gender: Male
Re: POSTOFFICE-SPECIALISTS
kathleen, you missed out the queue host 
Your post is spot on. Very often we have three staff on. One doing bureau, one doing passports. If the third one gets 20 eBay packets, you're in trouble. Usualy the postman arrives at this point.
Your post is spot on. Very often we have three staff on. One doing bureau, one doing passports. If the third one gets 20 eBay packets, you're in trouble. Usualy the postman arrives at this point.
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kathleen1
- POST OFFICE
- Posts: 115
- Joined: 14 Sep 2010, 21:39
- Gender: Female
Re: POSTOFFICE-SPECIALISTS
My manager asked me today "would I like to be a Retail Specialist" ? after five minutes of me laughing, he wasn't amused I said "no thanks" in a polite manner.What on earth is going on with this company, why on earth would you have a counter clerk putting envelopes and retail products out on display when you have the BM, ABM, FS, all standing around doing nothing. He then told me every passport form given out ask them "would you like a passport holder"? also every tax disc issued "would you like a tax disc holder"? its smells of utter desperation to me.
I would put my name forward to be a specialist, Annual leave Specialist, Duty Specialist, because the people who do it haven't got a clue and don't care because they can have their leave when they want but don't forget we are all part of a TEAM.
I would put my name forward to be a specialist, Annual leave Specialist, Duty Specialist, because the people who do it haven't got a clue and don't care because they can have their leave when they want but don't forget we are all part of a TEAM.
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Blue8
- POST OFFICE
- Posts: 58
- Joined: 31 Mar 2011, 22:22
- Gender: Female
Re: POSTOFFICE-SPECIALISTS
OMG Kathleen this all smacks of desperation.
Today we had 1 at the Bureau, 1 at the Passport position 1 at the mails position and 1 serving the min queue and one of us needed to go to Tea
Today we had 1 at the Bureau, 1 at the Passport position 1 at the mails position and 1 serving the min queue and one of us needed to go to Tea
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goggins69
- POST OFFICE
- Posts: 83
- Joined: 12 Oct 2009, 19:03
- Gender: Female
Re: POSTOFFICE-SPECIALISTS
We have two people on the bureau. Today my tea break was before the other person started. His tea break coincided with my lunch. My tea break coincided with his lunch and his tea break was after I had finished. Our manager said she couldn't understand why this had happened. It is her who prints out the break times!!