After years of APWU complaints, the Postal Service has notified the union that the Mystery Shopper Program will be altered beginning in January 2011. Retail Associates (RAs) will no longer be required to follow a precise script when waiting on customers; instead they will be permitted to “customize their questions to best address individual customer needs.”
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USPS Announces Changes To 'Mystery Shopper Program'
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POSTMAN
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USPS Announces Changes To 'Mystery Shopper Program'
http://www.royalmailchat.co.uk/communit ... 6&p=344192" onclick="window.open(this.href);return false;
I Wrote-During Covid-Which is still relevant now
It's good to get these types of threads, the ridiculous my manager said bollox, so we can reassure ourselves that while the world is falling apart, Royal Mail managers are still being the low-life C***S they have always been.
My BFF Clash
The daily grind of having to argue your case with an intellectual pigmy of a line manager is physically and emotionally draining.
It's good to get these types of threads, the ridiculous my manager said bollox, so we can reassure ourselves that while the world is falling apart, Royal Mail managers are still being the low-life C***S they have always been.
My BFF Clash
The daily grind of having to argue your case with an intellectual pigmy of a line manager is physically and emotionally draining.
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PostalOfficer
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Re: USPS Announces Changes To 'Mystery Shopper Program'
So in 2015 when we catch up, "Freelance Adaptable Conversations" will be the order of the day, with clerks dragged into the back office for repeating the same conversation too many times. I wish.