They're expecting us "to encourage customers to get online for the first time" during this time. Most of our customers can't even get their card in the pin pad the right way even after years of trying never mind handling a PC
Don't they realise also that once the few customers we do have left discover the tinternet we're fooked! Better travel insurance, car insurance, home insurance, life insurance, savings, currency... the list goes on and on.
Yet another great example of how to drive away customers, the one thing we are good at!